Strategic Language Partnerships Lead

Equiti Group; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Equiti Group is seeking a Language Partnership Manager to oversee day-to-day partner relationships and coordinate global language delivery. You will act as the main liaison between language partners and internal teams, ensuring service quality, capacity planning, and timely issue resolution.

In this role you will manage partner performance, lead governance activities, and support onboarding, onboarding, and ongoing collaboration to deliver cost-efficient, reliable language services for Equiti

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 5+ years in vendor/partner management or language services.
• Experience with performance metrics, SLAs, KPIs, scorecards, or operational reporting.
• Experience with CRM/operational systems such as Salesforce.

Responsibilities

• Serve as the primary day-to-day contact for assigned language partner organizations.
• Build productive relationships and communicate operational needs, performance, and service delivery.
• Monitor partner performance against KPIs and SLAs; maintain scorecards and action plans.
• Coordinate staffing and capacity needs with Language Partners and internal teams.
• Liaise between language partners and Equiti’s internal operations to resolve issues.
• Review data on scheduling, utilization, and invoicing; support payments and reconciliations.

Skills

Relationship management

Stakeholder communication

Data analysis

Project coordination

Vendor/partner management

Salesforce

Language services

Workforce capacity planning

Interpreting standards

Education

Bachelor’s degree in Business Administration or related field

Tools

Salesforce

Job description

Equiti Group is seeking a Language Partnership Manager to oversee day-to-day partner relationships and coordinate global language delivery. You will act as the main liaison between language partners and internal teams, ensuring service quality, capacity planning, and timely issue resolution.

In this role you will manage partner performance, lead governance activities, and support onboarding, onboarding, and ongoing collaboration to deliver cost-efficient, reliable language services for Equiti