Head of Language Partnerships & Operations

Equiti; United States; Remote; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Equiti in the United States seeks a Language Partnership Manager to oversee day-to-day relationships with language service partners and coordinate with internal teams for reliable, cost-effective service delivery.

You will monitor KPIs, SLAs, and quality measures, manage partner scorecards, and escalate significant issues to leadership while collaborating with Language Operations, Workforce Management, and Finance. This role requires strong relationship-building and data-driven decision-making.

Qualifikationen

• Bachelor's degree in Business Administration, Operations, or a related field preferred.
• 5+ years of experience in vendor/partner management or language services.
• Experience with performance metrics, SLAs, KPIs, and operational reporting.
• Experience with Salesforce or similar CRM/operational systems preferred.

Aufgaben

• Serve as the primary day-to-day contact for assigned language partner organizations.
• Monitor partner performance against KPIs, SLAs, and quality measures.
• Coordinate staffing, capacity needs, onboarding, and readiness activities with partners.
• Collaborate with internal teams to resolve scheduling, platform, and service-delivery issues.

Kenntnisse

Vendor management

Language services

Operations coordination

Performance governance

Relationship management

Data analytics

Cross-functional collaboration

Communication

Capacity planning

CRM systems (Salesforce)

Ausbildung

Bachelor's degree in Business Administration

Tools

Salesforce

Jobbeschreibung

Equiti in the United States seeks a Language Partnership Manager to oversee day-to-day relationships with language service partners and coordinate with internal teams for reliable, cost-effective service delivery.

You will monitor KPIs, SLAs, and quality measures, manage partner scorecards, and escalate significant issues to leadership while collaborating with Language Operations, Workforce Management, and Finance. This role requires strong relationship-building and data-driven decision-making.