Language Partnerships & Performance Manager

Equiti Group; Tallahassee (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Equiti is seeking a Language Partnership Manager to oversee day-to-day language partner relationships and ensure reliable, cost-effective service delivery. You will work with internal teams to monitor performance, manage capacity, and coordinate onboarding and ongoing governance.

Reporting to the Director of Language Partnerships, you will maintain accurate partner information, escalate issues as needed, and influence continuous improvement across operations, quality, and finance.

Qualifications

• Bachelor's degree preferred; equivalent experience may be considered.
• Minimum 5+ years in vendor/partner management, language services, or related operations.
• Experience managing external vendor relationships is highly preferred.
• Experience with performance metrics, SLAs, KPIs, or operational reporting.
• Familiarity with interpreter services and ethics standards is a plus.

Responsibilities

• Serve as day-to-day contact for assigned language partner organizations and maintain regular communication.
• Monitor partner performance against KPIs, SLAs, and quality measures; maintain scorecards and action plans.
• Coordinate staffing, capacity planning, onboarding, training waves, and readiness activities with partners.
• Liaise between language partners and internal ops teams to resolve scheduling, platform, and delivery issues.
• Maintain partner data in systems (e.g., Salesforce) and support data validation for invoicing and payments.
• Support onboarding of new partners and assist in renewal, transition, and offboarding activities.

Skills

Vendor/partner management

Relationship management

Data analysis

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Operations, Supply Chain, Language Services, Healthcare Administration, or related field

Tools

Salesforce

CRM systems

Job description

Equiti is seeking a Language Partnership Manager to oversee day-to-day language partner relationships and ensure reliable, cost-effective service delivery. You will work with internal teams to monitor performance, manage capacity, and coordinate onboarding and ongoing governance.

Reporting to the Director of Language Partnerships, you will maintain accurate partner information, escalate issues as needed, and influence continuous improvement across operations, quality, and finance.