Strategic Landscape Maintenance Account Manager

Pacific Landscape Management, Inc.; Washington; On-site; USD 70,000 - 80,000; Full time

Job summary

Pacific Landscape Management, Inc. is seeking an experienced Landscape Maintenance Account Manager to oversee properties, ensuring contracts, budgets, and client expectations are met.

You will lead production crews through scheduling, training, inspections, and delivering exceptional service. You will build strong client relationships through clear, timely communication; proactively manage sites with weekly tours; and identify additional work opportunities while ensuring safety and efficiency in

Qualifications

• Five (5) years of landscaping experience or a degree/certification in landscape/ornamental horticulture.
• Proven ability to prioritize and manage 30+ landscape maintenance contracts.
• Three (3) years of property management experience.
• Three (3) years of irrigation experience (repairs, installation, troubleshooting).
• Ability to learn, operate, and train others on new technologies and software applications.

Responsibilities

• Build strong client relationships through clear communication, trust, and meeting customer needs.
• Proactively manage properties with weekly site tours to ensure quality standards.
• Operate in an Aspire Workflow Management System to analyze landscape maintenance route efficiency and contract profitability.
• Escalate maintenance contracts and contracted services deviating from Aspire defined time and costs, propose solutions.
• Identify and develop proposals for additional work based on issues and upsell potentials for properties.
• Oversee crew work sites, ensuring efficiency and customer service.
• Ensure employees work efficiently and safely.
• Manage company assets in the field, vehicles, and work sites.
• Work with administrative support for timely and accurate contract administration.
• Manage crew production time and produce billing documentation promptly.
• Develop strong maintenance crews through leadership, training, mentoring, and coaching.
• Keep accurate client files and reports.
• Ensure strong accuracy, attention to detail, and organization.
• Stay updated on market opportunities and competitor strategies to improve work methods.
• Establish good working relationships with team members.
• Foster positive communication and relationships with employees, management, vendors, and customers.
• Adhere to and enforce company policies and guidelines.
• Participate in and conduct meetings as requested.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication skills

English proficiency

Software literacy

Education

Landscape/ornamental horticulture degree or certification

WA pesticide license or ability to obtain within 90 days

WA driver's license

Tools

Aspire Workflow Management System

Job description

Pacific Landscape Management, Inc. is seeking an experienced Landscape Maintenance Account Manager to oversee properties, ensuring contracts, budgets, and client expectations are met.

You will lead production crews through scheduling, training, inspections, and delivering exceptional service. You will build strong client relationships through clear, timely communication; proactively manage sites with weekly tours; and identify additional work opportunities while ensuring safety and efficiency in