Key Accounts Program Manager - Growth & Retention

WM; Jacksonville (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) matching

Paid time off

Job summary

WM is seeking a Program Manager, Key Accounts in Jacksonville, FL to provide high-level customer service for large accounts and manage highly transactional relationships such as school districts and large events.

Responsibilities include handling after-hours calls, site visits, waste audits, addressing safety concerns, and aligning WM services with customer needs while maintaining contractual agreements and using WM sales productivity tools.

Qualifications

• Bachelor's degree or equivalent in sales/marketing/business administration.
• HS diploma with 4 years of relevant work experience.
• 2 years of relationship management in environmental/waste or related services.

Responsibilities

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits and waste audits; address safety concerns.
• Manage highly transactional accounts; maintain high customer satisfaction.
• Communicate to resolve unique customer issues and maximize retention.

Skills

Customer service

Relationship management

Sales

Pricing knowledge

Education

Bachelor's degree in Sales/Marketing/Business Admin

High School Diploma + 4 years experience

Tools

CRM software

Pricing tools

Proposal program

Job description

WM is seeking a Program Manager, Key Accounts in Jacksonville, FL to provide high-level customer service for large accounts and manage highly transactional relationships such as school districts and large events.

Responsibilities include handling after-hours calls, site visits, waste audits, addressing safety concerns, and aligning WM services with customer needs while maintaining contractual agreements and using WM sales productivity tools.