Key Accounts Program Manager, Growth & Service

Jobtailor; Jacksonville (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking a dynamic account management professional to lead large accounts in the environmental and waste services sector in Jacksonville, FL. You will manage highly transactional relationships, drive retention, and propose compliant solutions that align with pricing and service strategies.

Ideal candidates have strong communication, problem solving, and proactive engagement skills, with a proven track record in revenue growth and regulatory compliance.

Qualifications

• Bachelor's degree in Sales, Marketing, Business Administration or related field (or equivalent experience)
• 2 years of relationship management experience in environmental, waste or related service industry
• Willing to obtain REAL ID or TSA-approved alternative for travel or access to federal property

Responsibilities

• Provide exceptional customer service to large accounts
• Handle after-hours calls and bid work
• Conduct site visits and waste audits
• Address safety concerns
• Manage highly transactional accounts
• Establish and maintain a high level of customer satisfaction
• Communicate with customers and resolve unique customer issues
• Increase revenue and profitability through retention plans that improve customer service and/or profitability
• Match WM services with customer needs using knowledge of customers, pricing, and competition
• Communicate pricing and service strategies
• Proactively engage other WM business opportunities and refer internally as appropriate
• Propose customer solutions compliant with local, state, and federal regulations
• Update and secure customer service agreements
• Use WM sales productivity software tools, including the Prospect and Customer Database, Proposal Program, and Pricing Tools

Skills

Customer Service

Relationship Management

Waste Audits

Revenue Growth

Proposal Development

Pricing Strategies

Account Management

Customer Solutions

Safety Compliance

Transactional Accounts

Education

Bachelor's degree or equivalent (Sales/Marketing/Business Admin)

Tools

Sales Productivity Software

Prospect/Customer Database

Proposal Program

Pricing Tools

Job description

Jobtailor is seeking a dynamic account management professional to lead large accounts in the environmental and waste services sector in Jacksonville, FL. You will manage highly transactional relationships, drive retention, and propose compliant solutions that align with pricing and service strategies.

Ideal candidates have strong communication, problem solving, and proactive engagement skills, with a proven track record in revenue growth and regulatory compliance.