Strategic Key Accounts Manager - White-Glove Service

Coastal Waste and Recycling; Boca Raton (FL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Highly Competitive Pay

Medical, Dental & Vision Benefits

401(k) with Company Match

Paid Time Off

Career Growth Opportunities

Professional Development

Job summary

Coastal Waste & Recycling in Boca Raton, FL is seeking a Key Accounts Specialist to own day-to-day relationships for assigned key accounts, deliver a seamless, personalized customer experience, and collaborate with Operations, Sales, and Finance to resolve issues and optimize billing.

You will partner with multiple departments to ensure consistent service, monitor accounts, and proactively identify opportunities to strengthen the customer relationship, owning each item through resolution.

Qualifications

• 2+ years in key accounts, customer service, account management, billing, or related role.
• Experience with complex or high-value accounts is a plus.
• Strong billing knowledge and ability to resolve discrepancies.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve as primary day-to-day contact for assigned key accounts and build long-term relationships.
• Deliver a white-glove customer experience through proactive communication and follow-through.
• Develop understanding of each customer's business, locations, service needs, and goals.
• Monitor accounts and identify potential service or billing concerns early.
• Coordinate across Operations, Sales, Finance, and other teams to ensure reliable service.
• Own issues from identification to resolution and keep customers informed.

Skills

Customer relationships

Billing reconciliation

Communication

Ownership mindset

Organization

Problem solving

Cross-functional

CRM software

MS Office

Bilingual English/Spanish

Tools

CRM software

MS Office

Job description

Coastal Waste & Recycling in Boca Raton, FL is seeking a Key Accounts Specialist to own day-to-day relationships for assigned key accounts, deliver a seamless, personalized customer experience, and collaborate with Operations, Sales, and Finance to resolve issues and optimize billing.

You will partner with multiple departments to ensure consistent service, monitor accounts, and proactively identify opportunities to strengthen the customer relationship, owning each item through resolution.