Customer Experience Specialist – Multichannel Support

Coastal Waste & Recycling, Inc.; Boca Raton (FL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Benefits

401(k) with Company Match

Paid Time Off & Holidays

Employee Referral Program

Career Growth & Advancement

Collaborative Team Environment

Make a difference for customers daily

Job summary

Coastal Waste & Recycling in Boca Raton, FL, is seeking a Customer Experience Representative who delivers exceptional service via phone, email, and other channels. You will handle inquiries, process service requests, and support operations to ensure a seamless experience for customers across Coastal markets.

The role emphasizes strong communication, problem solving, and a positive, can-do attitude. Experience with MS Office and bilingual ability are pluses in a team-driven environment.

Qualifications

• Previous customer service experience.
• Strong communication and active listening skills.
• A positive attitude with a passion for helping people.
• Excellent problem-solving and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new technology.
• Experience with Microsoft Office applications.
• Bilingual (English/Spanish or English/Creole) is a plus.

Responsibilities

• Deliver exceptional customer service through phone, email, and other communication channels.
• Respond to customer inquiries regarding services, billing, account information, and service requests.
• Resolve customer concerns by identifying solutions and partnering with Operations to ensure timely follow-up.
• Process account changes, new service requests, cancellations, and other customer transactions accurately.
• Maintain detailed and accurate customer records within company systems.
• Communicate clearly and professionally while building positive relationships with customers.
• Partner with teammates across all Coastal markets to help balance workloads and provide seamless customer support.
• Follow up with customers, when appropriate, to ensure concerns have been resolved and expectations have been exceeded.
• Support special projects and other customer experience initiatives as assigned.

Skills

Customer service

Communication

Active listening

Problem solving

Organizational skills

Multitasking

MS Office

Bilingual (EN/ES or EN/Creole)

Tools

Microsoft Office

Job description

Coastal Waste & Recycling in Boca Raton, FL, is seeking a Customer Experience Representative who delivers exceptional service via phone, email, and other channels. You will handle inquiries, process service requests, and support operations to ensure a seamless experience for customers across Coastal markets.

The role emphasizes strong communication, problem solving, and a positive, can-do attitude. Experience with MS Office and bilingual ability are pluses in a team-driven environment.