Bilingual Customer Experience Specialist

Coastal Waste & Recycling; Boca Raton (FL); Vor Ort; USD 38.000 - 46.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Health benefits (Medical, Dental &

401(k) with company match

Paid time off & holidays

Employee referral program

Career growth & advancement

Collaborative team environment

Opportunity to make a difference for客户

Zusammenfassung

Coastal Waste & Recycling is seeking a dedicated Customer Experience Representative in Boca Raton, FL. You will be the voice of the company, delivering exceptional service across multiple channels and ensuring customers receive timely, accurate support.

Join a collaborative team that values safety, growth, and helping customers. This role offers opportunities to work with Operations, manage service requests, and build lasting customer relationships in a fast-paced environment.

Qualifikationen

• Previous customer service experience.
• Strong communication and active listening skills.
• A positive attitude with a passion for helping people.
• Excellent problem-solving and organizational skills.
• Ability to multitask in a fast-paced environment.

Aufgaben

• Deliver exceptional customer service through phone, email, and other communication channels.
• Respond to customer inquiries regarding services, billing, account information, and service requests.
• Resolve customer concerns by identifying solutions and partnering with Operations to ensure timely follow-up.
• Process account changes, new service requests, cancellations, and other customer transactions accurately.
• Maintain detailed and accurate customer records within company systems.
• Communicate clearly and professionally while building positive relationships with customers.
• Partner with teammates across all Coastal markets to balance workloads and provide seamless support.
• Follow up with customers to ensure concerns are resolved and expectations exceeded.
• Support special projects and other initiative as assigned.

Kenntnisse

Customer service

Communication

Active listening

Multitasking

Problem solving

Tools

Microsoft Office

Jobbeschreibung

Coastal Waste & Recycling is seeking a dedicated Customer Experience Representative in Boca Raton, FL. You will be the voice of the company, delivering exceptional service across multiple channels and ensuring customers receive timely, accurate support.

Join a collaborative team that values safety, growth, and helping customers. This role offers opportunities to work with Operations, manage service requests, and build lasting customer relationships in a fast-paced environment.