Strategic Key Accounts Manager — Mining Tech

Komatsu Mining Corp.; Tucson (AZ); On-site; USD 120,000 - 190,000; Full time

Job summary

Komatsu Mining Technology Solutions in the United States seeks a Manager, Key Accounts to lead regional account teams and drive value-driven solutions for strategic customers. You will shape account plans, manage renewals, and coordinate cross-functional teams to deliver One Komatsu outcomes.

The role requires a proven track record in high-value account management, strong negotiation and leadership skills, and the ability to travel up to 50% domestically and internationally.

Qualifications

• Eight+ years of experience in mining, mining technology, or related commercial roles.
• Three+ years of experience leading commercial or customer-facing teams.
• Proven experience managing complex, high-value strategic accounts and executive-level relationships.
• Demonstrated ability to lead account planning, customer engagement strategy, contract renewals, opportunity management, sales forecasting, and CRM/Salesforce compliance.
• Ability to travel domestically and internationally up to 50% of the time.
• Valid driver’s license and ability to obtain travel documentation, including passport.

Responsibilities

• Leads, coaches, and develops a team of Key Account Managers and Senior Key Account Managers; establishes performance expectations, account coverage discipline, call planning expectations, and professional development plans.
• Owns the strategic account management framework for the region, including account segmentation, account plan quality, executive engagement, customer health, customer satisfaction, and regular account review cadence.
• Drives retention, renewals, account expansion, and solution adoption across the assigned customer portfolio by ensuring the team identifies customer business challenges and develops value-driven sales strategies and proposals.
• Provides governance over forecast accuracy, CRM/Salesforce compliance, opportunity management, renewal pipeline, account reporting, and customer engagement activity to support predictable revenue performance and timely leadership visibility.
• Serves as an escalation point and senior customer advocate for critical account issues, coordinating with Product Management, Support, Services, Engineering, Finance, Legal, Komatsu distributors, and regional/global leadership to resolve issues and protect customer satisfaction.
• Leads commercial and contract management activities for the assigned account portfolio, including Customer Care Agreement, SaaS and support contract adherence, renewal strategy, pricing coordination, contract risk identification, and revenue collection support.

Skills

Negotiation

Presentation

Written communication

Executive presence

CRM/Salesforce

Education

Bachelor's degree in Business Administration, Engineering, Mining, Technology, or related field

Tools

Salesforce

Job description

Komatsu Mining Technology Solutions in the United States seeks a Manager, Key Accounts to lead regional account teams and drive value-driven solutions for strategic customers. You will shape account plans, manage renewals, and coordinate cross-functional teams to deliver One Komatsu outcomes.

The role requires a proven track record in high-value account management, strong negotiation and leadership skills, and the ability to travel up to 50% domestically and internationally.