Strategic Key Accounts Leader (Hybrid)

Arthur J. Gallagher & Co. (AJG); Saint Clair Shores (MI); Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Client Service Manager to join our Commercial team. You will work closely with clients and colleagues to deliver tailored insurance solutions, build strong relationships, and ensure every interaction adds value.

In this hybrid role, you will manage renewals, mentor team members, drive client strategy, coordinate with service, loss control and leadership to meet objectives, and contribute to profitable growth for the book.

Qualifications

• Bachelor's degree with 5 years related experience or high school diploma with 10 years related experience.
• Licensing for Property & Casualty Insurance sales.
• Ability to travel up to 25%.
• Preferred: Salesforce.com experience.
• Professional designations CPCU, CIC or ARM preferred.
• Excellent verbal, written, and presentation skills.
• Keen problem solving with root-cause focus.

Responsibilities

• Retain and expand specific clients identified by local management, typically on behalf of a Producer.
• Drive overall client strategy to meet/grow client expectations and renewals.
• Coordinate involvement of service, loss control and leadership to meet objectives and resolve client issues.
• Conduct Stewardship reviews and develop/execute strategic plans for profitable growth.
• Work with service team to ensure timely resolutions and satisfactory outcomes.

Skills

Client relationship management

Verbal communication

Written communication

Presentation skills

Problem solving

Consultative selling

Education

Bachelor's degree

High school diploma/GED

Tools

Salesforce

Job description

Gallagher is seeking a Client Service Manager to join our Commercial team. You will work closely with clients and colleagues to deliver tailored insurance solutions, build strong relationships, and ensure every interaction adds value.

In this hybrid role, you will manage renewals, mentor team members, drive client strategy, coordinate with service, loss control and leadership to meet objectives, and contribute to profitable growth for the book.