Strategic Key Accounts Leader, Global IVD (Remote)

ThermoFisher Scientific; Wilmington (NC); Remote; USD 161,000 - 183,000; Full time

Benefits offered by this job

Total Rewards package

Employee stock purchase plan

Paid time off + holidays

Job summary

Thermo Fisher Scientific is seeking a Sr. Manager, Strategic Key Accounts to develop, manage, and expand relationships with strategically important customers in the global IVD market.

You will lead cross-functional teams and drive portfolio expansion, revenue growth, and long-term partnerships. Responsibilities include creating strategic account plans, negotiating contracts, leading business reviews, and coordinating with Finance, Operations, R&D, Quality, Regulatory, and Supply Chain to deliver

Qualifications

• Bachelor’s degree in biology, chemistry, biochemistry, engineering, life sciences or related field.
• Advanced business or scientific degree is preferred.

Responsibilities

• Develop and execute comprehensive strategic account plans that define customer priorities, growth opportunities, relationship strategies, risks, and actions required to expand the partnership.
• Serve as a primary commercial contact for assigned strategic accounts across procurement, operations, R&D, quality, regulatory, supply chain, commercial, and executive leadership teams.
• Manage the existing portfolio of contracted business, including performance, commitments, pricing, volumes, and service levels.
• Lead commercial negotiations for existing and new business, including pricing and terms.
• Identify and advance new opportunities across the IVD portfolio with internal teams to align with product lifecycle strategies.
• Lead quarterly business reviews and executive-level customer meetings with scorecards and pipelines.
• Monitor account performance against financial and operational metrics and coordinate actions to address gaps and risks.
• Coordinate with Finance, Operations, R&D, Quality, Regulatory, Legal, and Supply Chain to evaluate opportunities and commitments.
• Develop and coordinate commercial proposals, capability presentations, and business cases for customers.
• Act as the commercial link between customers and Thermo Fisher cross-functional teams to ensure alignment and timely resolution of issues.
• Respond to technical, operational, quality, supply, and commercial inquiries with subject-matter experts as needed.
• Analyze customer strategies and market dynamics to identify growth opportunities across the IVD space.
• Understand customer platforms, assays, and manufacturing strategies to identify outsourcing and supply opportunities.
• Partner across Thermo Fisher divisions to deliver broader solutions to strategic customers.
• Maintain an accurate pipeline and provide forecasts to leadership.
• Advocate for the customer while balancing Thermo Fisher’s objectives.

Skills

Strategic accounts

Contract negotiations

Cross-functional leadership

Financial acumen

Written communication

Presentation skills

MS Office

Education

Bachelor’s degree in Life Sciences/Engineering

Advanced degree preferred

Tools

PowerPoint

Excel

Word

Job description

Thermo Fisher Scientific is seeking a Sr. Manager, Strategic Key Accounts to develop, manage, and expand relationships with strategically important customers in the global IVD market.

You will lead cross-functional teams and drive portfolio expansion, revenue growth, and long-term partnerships. Responsibilities include creating strategic account plans, negotiating contracts, leading business reviews, and coordinating with Finance, Operations, R&D, Quality, Regulatory, and Supply Chain to deliver