Strategic Key Accounts Leader, Customer Success

Stripe; Chicago (IL); On-site; USD 276,000 - 414,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is seeking a leader to manage the Key Accounts Customer Success team, guiding a portfolio of Stripe's largest customers and driving strategic account planning, product distribution, and payments optimization to maximize retention and lifetime value.

You will hire, mentor, and scale the team, codify playbooks for platform engagement, and coordinate cross-functional delivery with Sales, Solutions Architecture, and Product to deliver strong outcomes across global accounts.

Qualifications

• 15+ years in customer-facing roles with 8+ years in strategic CS/AM.
• Experience in payments or fintech; familiarity with Stripe products is a plus.
• Proven track record managing strategic large customers.

Responsibilities

• Lead and grow a team of senior CSMs focused on Key Accounts, set goals and performance reviews.
• Own multi-quarter account roadmaps and executive engagement for Key Accounts.
• Define goals tied to product distribution and share of wallet; report metrics at executive level.
• Build scalable programmatic account management processes balancing scale with bespoke engagement.
• Coordinate cross-functional delivery to support annual growth initiatives.
• Own account health, forecasting, and growth goals aligning Stripe leadership on success metrics.
• Scale learnings from Key Accounts to other GTM and product teams.

Skills

Strategic Customer Success

Account Management

Leadership

Cross-functional Collaboration

Program Management

Tools

Salesforce

Gainsight

Looker

Job description

Stripe is seeking a leader to manage the Key Accounts Customer Success team, guiding a portfolio of Stripe's largest customers and driving strategic account planning, product distribution, and payments optimization to maximize retention and lifetime value.

You will hire, mentor, and scale the team, codify playbooks for platform engagement, and coordinate cross-functional delivery with Sales, Solutions Architecture, and Product to deliver strong outcomes across global accounts.