Strategic Key Accounts & CS Leader

WinsAbove; United States; On-site; USD 250,000 - 350,000; Full time

Job summary

Stripe seeks a veteran leader to manage a team of senior Customer Success managers focused on its largest Key Accounts. You will define multi-quarter roadmaps, drive executive reviews, and ensure broad sponsorship across cross-functional partners.

This role emphasizes hiring and mentoring, codifying playbooks for platform engagement, and scalable processes balancing bespoke client needs with operational rigor. A track record in payments growth and large programs is essential.

Qualifications

• 15+ years in customer-facing roles with 8+ years leading Strategic CS/Account teams.
• Experience in payments or fintech; familiarity with Stripe products is a plus.
• Proven experience managing a portfolio of strategic large customers.
• Independent, energetic leader with cross-functional influence to drive outcomes.
• Strong programmatic and strategic skills: account planning, PM, stakeholder mapping.

Responsibilities

• Lead and grow a team of senior CSMs focused on Key Accounts: hire, coach, set goals, run calibration and reviews.
• Own strategic account planning and executive engagement for Key Accounts: define multi-quarter roadmaps and support reviews.
• Set clear goals on product distribution and share of wallet; report metrics at executive level.
• Build and scale programmatic account management processes balancing scalability with bespoke engagement.
• Coordinate cross-functional delivery and escalation for annual growth initiatives.
• Own account health, forecasting, and growth goals; align leadership on success metrics.
• Scale learnings from Key Accounts to other GTM and product teams.

Skills

CS Leadership

People management

Account planning

Executive engagement

Data-driven decisions

Tools

Salesforce

Gainsight

Looker / BI tools

Job description

Stripe seeks a veteran leader to manage a team of senior Customer Success managers focused on its largest Key Accounts. You will define multi-quarter roadmaps, drive executive reviews, and ensure broad sponsorship across cross-functional partners.

This role emphasizes hiring and mentoring, codifying playbooks for platform engagement, and scalable processes balancing bespoke client needs with operational rigor. A track record in payments growth and large programs is essential.