Director, Key Accounts - Land Transportation

Crowley Maritime Corporation; Jacksonville (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision

Life and disability coverage

Paid vacation and holidays

Parental leave

Training and development

Well-being program

Job summary

Crowley Maritime Corporation is seeking a senior-level Key Account Manager to lead strategy, development, and performance for key accounts in our Land Transportation business. You will oversee a team of Key Account Managers, foster long-term relationships, and drive revenue growth with high-value customers.

You will collaborate cross-functionally with sales, carrier sales, operations and leadership to ensure flawless execution, monitor KPIs, and maintain CRM/TMS data.

Qualifications

• 4+ years of transportation and logistics experience for truck and rail
• 5+ years in truck brokerage or IMC business
• Bachelor's degree in business, transportation, logistics or related field; or equivalent experience

Responsibilities

• Lead a team of Key Account Managers to deliver top-tier service and meet goals.
• Oversee high-value accounts, ensuring strong communication and customer satisfaction.
• Develop and execute Key Account Plans aligned with customer goals.
• Collaborate with sales, operations, and leadership for flawless execution.
• Lead QBRs and performance reviews, monitor KPIs, and drive revenue growth.

Skills

Key account management

Team leadership

Customer relationship

KPI dashboards

CRM

Power BI

Blue Yonder

MS Office

Education

Bachelor's degree in business, transportation, logistics or related field

Tools

Blue Yonder

Power BI

CRM

TMS

Job description

Crowley Maritime Corporation is seeking a senior-level Key Account Manager to lead strategy, development, and performance for key accounts in our Land Transportation business. You will oversee a team of Key Account Managers, foster long-term relationships, and drive revenue growth with high-value customers.

You will collaborate cross-functionally with sales, carrier sales, operations and leadership to ensure flawless execution, monitor KPIs, and maintain CRM/TMS data.