Strategic Key Accounts Lead

Coastal Waste & Recycling, Inc; Boca Raton (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Paid time off

Perks & initiatives

Development opportunities

Impact opportunity

Collaborative team

Job summary

Coastal Waste & Recycling, Inc in Boca Raton, FL is seeking a Key Accounts Specialist to manage day-to-day relationships with our valued customers. You will partner across Operations, Sales, and Finance to deliver a seamless service experience and proactive issue resolution.

You'll own accounts from onboarding to billing coordination, aiming to strengthen retention and drive customer satisfaction. Strong communication and ownership are essential in this fast-paced, service-driven environment.

Qualifications

• 2+ years in key accounts, customer service, or account management.
• Experience handling high-value accounts is a plus.
• Strong billing knowledge and issue resolution skills.
• Excellent communication and relationship-building abilities.
• Ability to own problems through resolution.
• Organized with attention to detail in a fast-paced environment.
• Experience coordinating across Operations, Sales, and Finance.
• Familiarity with CRM systems and Microsoft Office.
• Bilingual English/Spanish or English/Creole is a plus.

Responsibilities

• Serve as primary day-to-day contact for assigned key accounts.
• Deliver white-glove service through proactive communication and follow-through.
• Understand each customer's business, locations, and service needs.
• Coordinate with Operations, Sales, Finance to ensure reliable service.
• Own issues from identification to resolution, keeping customers informed.
• Oversee billing activity and research discrepancies with Finance.
• Schedule regular check-ins and follow up on open items.
• Identify opportunities to improve the customer experience.
• Gather feedback and communicate trends to internal partners.
• Maintain accurate customer data and activity in Coastal systems.
• Support reporting and account reviews with accurate service data.
• Build internal relationships and advocate for the customer.
• Work with the team to deliver exceptional service.

Skills

Key accounts management

Customer service

Billing and collections

Relationship building

Ownership

Multi-department collaboration

CRM platforms

Bilingual English/Spanish a plus

Tools

Microsoft Office

Job description

Coastal Waste & Recycling, Inc in Boca Raton, FL is seeking a Key Accounts Specialist to manage day-to-day relationships with our valued customers. You will partner across Operations, Sales, and Finance to deliver a seamless service experience and proactive issue resolution.

You'll own accounts from onboarding to billing coordination, aiming to strengthen retention and drive customer satisfaction. Strong communication and ownership are essential in this fast-paced, service-driven environment.