Strategic Key Account & Product Launch Manager

Automation Personnel Services; Town of Florida (NY); On-site; USD 39,000 - 43,000; Full time

Job summary

Automation Personnel Services is seeking an Account Manager for a manufacturing company based in Orlando, FL. The role supports business development, manages client relationships, and coordinates new product launches from concept to commercialization.

The position acts as the main liaison between customers and internal teams, ensuring projects stay on schedule, meet expectations, and drive revenue growth. Strong organizational and communication skills are essential.

Qualifications

• Minimum two years in account management, project management, customer service, manufacturing operations, or related field.
• Manufacturing industry experience preferred.
• Experience with ERP/CRM or project management software is preferred.

Responsibilities

• Support Business Development and Sales leadership in managing key customer accounts and opportunities.
• Manage project briefs from concept through development, production, shipment and reorder support.
• Serve as the primary point of contact for customers throughout the project lifecycle.
• Build and maintain strong customer relationships through proactive communication and service.
• Coordinate activities across R&D, Regulatory, Quality, Purchasing, Supply Chain, Finance, Production, Logistics, and Customer Service teams.
• Establish and track project timelines to ensure milestones and deliverables are met.
• Monitor costing, sampling, formulation approvals, packaging development, BOM creation, and production readiness.

Skills

Organizational skills

Project management

Multitasking

Verbal & written communication

Customer-focused

Cross-functional teamwork

Education

High School Diploma or equivalent

Associate's or Bachelor's in business, PM, Supply Chain, Operations or related

Tools

ERP software

CRM software

MS Office Suite (Excel, Word, Outlook, PowerPoint)

Job description

Automation Personnel Services is seeking an Account Manager for a manufacturing company based in Orlando, FL. The role supports business development, manages client relationships, and coordinates new product launches from concept to commercialization.

The position acts as the main liaison between customers and internal teams, ensuring projects stay on schedule, meet expectations, and drive revenue growth. Strong organizational and communication skills are essential.