Strategic Key Account Manager - Two-Site Intralogistics

SSI SCHÄFER; Findlay (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

SSI SCHAEFER is seeking a Key Account Manager to serve as the primary customer-facing representative for a major strategic client across two locations in Ozark, MO and Findlay, OH. You will build long-term customer relationships, identify service and system improvement opportunities, and drive solutions that maximize performance and growth.

The role requires coordinating with Service Operations, Engineering, and Project Management to deliver services, upgrades, and lifecycle management.

Qualifications

• Bachelor's degree in Business, Engineering, Technology, or related field.
• 2+ years in technical sales, service sales, account management, customer success, or related B2B environment.
• Experience with Salesforce, Microsoft Office, and CRM/business systems.
• Understanding of automation, logistics, material handling systems, industrial equipment, or IT systems.
• Ability to travel approximately 25%.

Responsibilities

• Serve as the primary point of contact for a major customer across two facilities, building trusted relationships with site leadership and key stakeholders.
• Identify, develop, and close service sales opportunities including maintenance agreements, system upgrades, modernization projects, spare parts, and lifecycle management solutions.
• Collaborate with Engineering, Service Operations, and Project Management teams to develop and deliver solutions that improve system performance and customer value.
• Manage account activities, service commitments, business reviews, and escalations to ensure successful service delivery and customer satisfaction.
• Maintain a regular presence at both customer sites while representing the company through meetings, presentations, and strategic planning discussions.

Skills

Customer relationships

Communication

Presentation

Organizational skills

Education

Bachelor's degree in Business, Engineering, Technology, or related field

Tools

Salesforce

Microsoft Office

Job description

SSI SCHAEFER is seeking a Key Account Manager to serve as the primary customer-facing representative for a major strategic client across two locations in Ozark, MO and Findlay, OH. You will build long-term customer relationships, identify service and system improvement opportunities, and drive solutions that maximize performance and growth.

The role requires coordinating with Service Operations, Engineering, and Project Management to deliver services, upgrades, and lifecycle management.