Strategic Key Account Manager - Remote CA

International Executive Service Corps; California (MO); Remote; USD 103,000 - 145,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Programs

401k with company match

Medical, Dental, Vision benefits

Paid Time Off

Job summary

DHL eCommerce is seeking a seasoned Key Account Manager in California to retain, grow, and optimize the value of assigned customer accounts. You will lead the ongoing sales relationship post-transition from BD, focusing on revenue retention, share-of-wallet, renewals, and profitability with cross-functional teams.

You will build trusted executive-level relationships, drive business reviews, negotiate terms, and identify cross-sell and expansion opportunities while ensuring competitive pricing

Qualifications

• Bachelor’s degree in business or marketing preferred or related work experience.
• 7 years related sales experience calling on accounts.
• Parcel, ecommerce, and logistics experience required.
• Experience with sales activity reporting software preferred.

Responsibilities

• Own and grow assigned accounts, ensuring continuity in customer experience.
• Develop account plans focused on retention, growth, and profitability.
• Identify cross-sell, upsell, and expansion opportunities within accounts.
• Build trusted relationships with customer stakeholders and executives to drive long-term value.
• Lead business reviews and strategic discussions to assess performance and opportunities.

Skills

MS Office

Communication skills

Customer relationship management

Negotiation

Analytical skills

Education

Bachelor's degree in business or marketing

Tools

CRM software

Job description

DHL eCommerce is seeking a seasoned Key Account Manager in California to retain, grow, and optimize the value of assigned customer accounts. You will lead the ongoing sales relationship post-transition from BD, focusing on revenue retention, share-of-wallet, renewals, and profitability with cross-functional teams.

You will build trusted executive-level relationships, drive business reviews, negotiate terms, and identify cross-sell and expansion opportunities while ensuring competitive pricing