Strategic Key Account Manager – Protective Packaging

Epe Industries Usa Inc; Hayward (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation time

Company-paid life insurance

AD&D insurance

Short and long-term disability

401k with company match

Job summary

EPE USA is seeking an experienced Key Account Manager – Protective Packaging to manage and grow relationships with strategic customers in Hayward, CA. You will work with engineering, operations, and leadership to develop custom packaging solutions and drive profitable growth.

Candidates should have a bachelor’s degree in a related field and 3+ years in account management or a technical sales role, with strong communication skills and packaging industry knowledge. Travel may be required.

Qualifications

• Bachelor’s degree in engineering, Packaging, Supply Chain, Manufacturing, Business, or related field; equivalent relevant experience.
• Three (3) or more years of experience in key account management or related customer-facing technical role.
• Experience in packaging, engineering, manufacturing, or a related technical environment.
• Ability to communicate effectively with customers and internal stakeholders.

Responsibilities

• Manage and develop relationships with assigned strategic and key accounts.
• Build strong relationships with customer contacts across sales, engineering, operations, supply chain, and leadership.
• Develop a deep understanding of each customer’s business, products, packaging requirements, and future needs.
• Create and execute account strategies focused on customer retention and profitable growth.
• Partner with engineering and operations teams to develop customized packaging solutions.
• Lead customer meetings, presentations, and periodic business reviews.
• Monitor customer satisfaction and proactively address service, quality, or delivery concerns.
• Maintain awareness of customer business trends, competitive activity, and future programs that may affect assigned accounts.
• Support new product and program launches from initial opportunity through production.
• Serve as the voice of the customer within EPE while balancing customer requirements with company objectives.
• Travel to customer facilities and EPE locations as business needs require.

Skills

Account management

Communication skills

Customer-facing experience

Education

Bachelor’s degree in engineering, Packaging, Supply Chain, Manufacturing, Business, or related field

Job description

EPE USA is seeking an experienced Key Account Manager – Protective Packaging to manage and grow relationships with strategic customers in Hayward, CA. You will work with engineering, operations, and leadership to develop custom packaging solutions and drive profitable growth.

Candidates should have a bachelor’s degree in a related field and 3+ years in account management or a technical sales role, with strong communication skills and packaging industry knowledge. Travel may be required.