Strategic Key Account Manager, North America

Facil; Kentucky; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Facil North America is seeking an experienced Key Account Manager for our North American Headquarters in Independence, Ohio. You will serve as the primary commercial liaison, manage RFQs, contracts, and ensure excellent customer service while coordinating with operations and purchasing.

You will use Salesforce and ERP systems, collaborate cross-functionally, and drive margin growth. Travel is up to 25% with a competitive benefits package and full-time exempt status.

Qualifications

• Master’s degree or minimum bachelor’s degree in Sales, Business Management, or related field or equivalent experience.
• Minimum 5 years of relevant experience, automotive experience is required, knowledge of fasteners is a plus, OEM account management experience is a plus.
• Outstanding written and verbal communication skills as well as experience working successfully in cross-functional teams; able to create and deliver effective presentations via multiple mediums to individuals as well as varied groups of people.
• Exceptional interpersonal skills; proven track record of building and maintaining relationships while balancing short-term needs and long-term objectives.
• Strong quantitative and analytical capabilities; ability to read, analyze, and interpret complex information and apply to practical situations.
• Proven history of personal initiative, efficiency, attention to detail, managing multiple projects simultaneously, and performing quality work within deadlines with or without supervision.
• PC proficiency required, including MS Office. Knowledge of an ERP package and CRM system (e.g., SalesForce) as well as any other industry-specific software is a plus.

Responsibilities

• Analyze request for quotations (RFQ) from the customer.
• Manage customer’s RFQ in Salesforce through creation, follow up, offering, and reporting
• Revise customer purchase orders and implement in Facil ERP system
• Act as first point of contact to the customer and liaison with other Facil departments
• Detect opportunities to increase turnover with OEM customer in services and/or parts
• Manage the implementation and follow up of new projects
• Revise and negotiate customer contracts with support from dedicated departments
• Manage the responsibility of communication and distribution of contracts within the global organization
• Monitor and safeguard margin
• Additional duties as assigned.

Skills

Account management

Customer relationship management

RFQ analysis

Cross-functional collaboration

Presentations

MS Office

Education

Master’s degree in Sales/Business

Bachelor’s degree in related field

Tools

Salesforce

ERP system

Job description

Facil North America is seeking an experienced Key Account Manager for our North American Headquarters in Independence, Ohio. You will serve as the primary commercial liaison, manage RFQs, contracts, and ensure excellent customer service while coordinating with operations and purchasing.

You will use Salesforce and ERP systems, collaborate cross-functionally, and drive margin growth. Travel is up to 25% with a competitive benefits package and full-time exempt status.