Key Account Manager

Facil; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Facil North America, Inc. is seeking an experienced Key Account Manager for our North American Headquarters in Independence, Ohio. The role focuses on managing customer relationships and serving as the primary commercial liaison, with emphasis on service excellence, project and account management.

You will report to the Sales Manager, North America and collaborate with operations and purchasing. The position offers a competitive benefits package including health insurance, 401(k), and paid time

Qualifications

• Master's degree or minimum bachelor's in Sales, Business Management, or related field or equivalent experience.
• Minimum 5 years of relevant automotive experience; OEM account management a plus.
• Outstanding written and verbal communication; cross-functional teamwork experience.
• Exceptional interpersonal skills with relationship-building focus.
• Strong quantitative and analytical capabilities; ability to interpret complex info.
• Proactive, detail-oriented; able to manage multiple projects with deadlines.
• Proficient in MS Office; knowledge of ERP and CRM systems (SalesForce) is a plus.

Responsibilities

• Analyze RFQs from the customer and manage RFQ in Salesforce with follow-up and reporting.
• Revise purchase orders and implement in Facil ERP system.
• Serve as primary customer contact and liaison with Facil departments.
• Identify opportunities to increase turnover with OEMs in services and/or parts.
• Oversee project implementation and follow-up with customers.
• Draft and negotiate customer contracts with departmental support.
• Distribute contracts within the global organization and monitor margins.

Skills

Communication skills

Analytical skills

Project management

CRM knowledge

ERP knowledge

MS Office

Education

Master's degree in Sales/Business Management or related field

Tools

SalesForce

ERP package

Job description

Facil North America is seeking an experienced Key Account Manager for our North American Headquarters in Independence, Ohio.

Facil pioneered the full-service concept for fastening technologies; our services span the early concept and design phase throughout the product's entire lifecycle, allowing us to minimize the complexity and costs across the entire fastener and C-parts value chain. We are always looking for passionate, talented people to become part of our Global Facil Family. Our dedicated team of Fasteneers are entrepreneurial, highly motivated by change and innovation, and focused on connecting with the dreams of our customers to consistently deliver the highest value possible at all times.

Position Summary:

The Key Account Manager is responsible for managing the customer relationship and for being the primary commercial liaison between Facil and the customer. Additionally, the Key Account Manager will focus on delivering excellent customer service, project management, and account management. This position reports directly to the Sales Manager, North America and works closely with the operations and purchasing divisions. Compensation includes a competitive benefits package [including paid time off, health insurance, 401(k), etc.] along with the opportunity for continuous professional growth and development.

Essential Duties and Responsibilities:

• Analyze request for quotations (RFQ) from the customer
• Manage customer's RFQ in SalesForce through creation, follow up, offering, and reporting
• Revise customer purchase orders and implement in Facil ERP system
• Act as first point of contact to the customer and liaison with other Facil departments
• Detect opportunities to increase turnover with OEM customer in services and/or parts
• Manage the implementation and follow up of new projects
• Revise and negotiate customer contracts with support from dedicated departments
• Manage the responsibility of communication and distribution of contracts within the global organization
• Monitor and safeguard margin
• Additional duties as assigned.

Qualifications:

• Master's degree or minimum bachelor's degree in Sales, Business Management, or related field or equivalent experience required.
• Minimum 5 years of relevant experience, automotive experience is required, knowledge of fasteners is a plus, OEM account management experience is a plus.
• Outstanding written and verbal communication skills as well as experience working successfully in cross-functional teams; able to create and deliver effective presentations via multiple mediums to individuals as well as varied groups of people.
• Exceptional interpersonal skills; proven track record of building and maintaining relationships while balancing short-term needs and long-term objectives.
• Strong quantitative and analytical capabilities; ability to read, analyze, and interpret complex information and apply to practical situations.
• Proven history of personal initiative, efficiency, attention to detail, managing multiple projects simultaneously, and performing quality work within deadlines with or without supervision.
• PC proficiency required, including MS Office. Knowledge of an ERP package and CRM system (e.g., SalesForce) as well as any other industry-specific software is a plus.

Facil North America, Inc. is an Equal Opportunity Employer and offers a competitive compensation and comprehensive benefits package. If you are a passionate, talented professional looking for a great career move and a company that continually fosters and innovates upon the entrepreneurial spirit, it is time to look at joining Facil's Global Family. Join our team of Fasteneers today!

Travel: 25%

Job Status: Full-Time, Exempt position