Strategic Key Account Manager: Global Freight Forwarding

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Town of Hempstead (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Toll Group is seeking an Operational Key Account Manager to drive growth and retention for strategic freight forwarding accounts. You will lead cross-functional teams, develop account strategies, and secure revenue, volume, and wallet share in alignment with global objectives.

The role emphasizes stakeholder engagement, governance of SOPs, and continuous improvement across regional and international operations. Strong analytics and relationship management are required.

Qualifications

• Minimum 5+ years in freight forwarding, logistics, or account management.
• Proven ability to manage complex customer relationships and drive growth.
• Strong commercial acumen, analytical skills, and ability to interpret data into actionable insights.
• High proficiency in Microsoft Excel, PowerPoint, and CRM platforms such as Salesforce.

Responsibilities

• Strategic Account Development: oversee strategies for the account and growth opportunities.
• Customer Engagement & Relationship Management: build executive-level relationships and ensure KPIs/SLAs.
• Operational & Process Excellence: implement SOPs, monitor performance, drive efficiency.
• Data & Reporting: ensure CRM data accuracy and provide insights for decision-making.
• Stakeholder Collaboration: align regional and global strategies and support governance.

Skills

Account management

Logistics

Commercial acumen

Analytical skills

Education

Bachelor's degree in Business, Logistics or related field

Tools

Salesforce

Excel

PowerPoint

Job description

Toll Group is seeking an Operational Key Account Manager to drive growth and retention for strategic freight forwarding accounts. You will lead cross-functional teams, develop account strategies, and secure revenue, volume, and wallet share in alignment with global objectives.

The role emphasizes stakeholder engagement, governance of SOPs, and continuous improvement across regional and international operations. Strong analytics and relationship management are required.