Strategic Key Account Lead - Global Freight Forwarding

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

Toll Group is seeking an Operational Key Account Manager to lead defined accounts and drive revenue growth, wallet share, and KPI delivery across regional and global settings. You will coordinate with account teams, operations, and governance for major contracts and ensure exceptional service delivery.

The role emphasizes stakeholder management, data-driven decision making, and collaboration across regions to maximize profitability and customer satisfaction.

Qualifications

• Bachelor's degree or equivalent in Business, Supply Chain, Logistics, or related field.
• Minimum 5+ years in freight forwarding, logistics, or account management
• Proven ability to manage complex customer relationships and drive strategic growth.
• Expertise in international and domestic logistics (air, ocean, customs). Strong commercial acumen, analytical skills, and ability to interpret data into actionable insights.
• High proficiency in Microsoft PowerPoint, Excel, and CRM platforms (e.g., Salesforce).
• Excellent communication, influencing, and stakeholder management skills.
• Resilient, adaptable, and culturally aware with high integrity and professionalism

Responsibilities

• Strategic Account Development: Oversee strategies for the account, ensuring alignment with global and regional commercial objectives.
• Customer Engagement & Relationship Management: Build executive-level relationships and ensure delivery of KPIs and SLAs.
• Operational & Process Excellence: Drive SOPs, governance, and continuous improvement for assigned accounts.
• Data & Reporting: Ensure CRM data quality and provide insights for strategic decisions.
• Stakeholder Collaboration: Align with regional/global strategies and support governance of key accounts.

Skills

Account management

Client relationship management

Analytical skills

Communication skills

Stakeholder management

Education

Bachelor's degree in Business, Supply Chain, Logistics, or related field

Tools

Salesforce

Excel

PowerPoint

Job description

Toll Group is seeking an Operational Key Account Manager to lead defined accounts and drive revenue growth, wallet share, and KPI delivery across regional and global settings. You will coordinate with account teams, operations, and governance for major contracts and ensure exceptional service delivery.

The role emphasizes stakeholder management, data-driven decision making, and collaboration across regions to maximize profitability and customer satisfaction.