Strategic Key Account Manager, Facilities & Client Success

Shields Facilities Maintenance Llc; Center Square (PA); On-site; USD 60,000 - 75,000; Full time

Job summary

Shields Facilities Management, LLC in Blue Bell, PA, is seeking a motivated Key Account Manager to support a key strategic customer. This full-time role focuses on client communications, reporting, escalations, work order management, and operational coordination.

The ideal candidate will manage daily contacts with client stakeholders, coordinate with internal teams and service partners, and deliver timely, accurate reporting while maintaining a high standard of client satisfaction.

Qualifications

• 3–5 years of customer service or account management experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams).
• Experience with work order management or service platforms preferred.

Responsibilities

• Serve as the primary day-to-day contact for assigned client stakeholders.
• Build and maintain strong client relationships through proactive communication.
• Ensure questions and requests are addressed promptly.
• Monitor performance, trends, and open issues.
• Prepare and distribute daily, weekly, and monthly reports.
• Coordinate with internal teams and vendors to resolve escalations.
• Support customer business reviews with data.
• Own and manage the work order exception process.
• Assist with vendor invoicing and payment reconciliation.
• Participate in snow-event operations and after-hours support.

Skills

Customer service

Account coordination

Relationship building

Communication

Multitasking

Microsoft Office

Tools

Microsoft Office Suite

Job description

Shields Facilities Management, LLC in Blue Bell, PA, is seeking a motivated Key Account Manager to support a key strategic customer. This full-time role focuses on client communications, reporting, escalations, work order management, and operational coordination.

The ideal candidate will manage daily contacts with client stakeholders, coordinate with internal teams and service partners, and deliver timely, accurate reporting while maintaining a high standard of client satisfaction.