Account Manager: Vendor & Client Success Lead

Shields Facilities Maintenance Llc; Center Square (PA); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Healthcare plans

401(k) with company match

Remote work option

Five-day work week

Job summary

Shields Facilities Management, LLC (SFM) is seeking an Account Manager to work with our Operations Team and manage the delivery of services for assigned clients. This full-time role offers a competitive salary and benefits, with opportunities to grow within an employee-focused organization.

The position can be based out of Blue Bell, PA or Maple Shade, NJ, and requires oversight of vendor sourcing, contract management, and progress tracking at customer locations.

Qualifications

• Proven experience in account management or vendor management.
• Ability to manage multiple client accounts and projects.
• Strong customer service orientation and problem-solving skills.
• Proficient in Microsoft Office with emphasis on Excel.

Responsibilities

• Source and evaluate qualified competitive vendors who meet all compliance standards.
• Choose the best vendors to provide needed services and manage contracts with these vendors.
• Ensure compliance on an ongoing basis consistent with company and customer requirements.
• Investigate issues that arise pertaining to assigned accounts, working to determine the root cause of the problem and developing a plan for resolution.
• Track all open tasks and jobs, evaluating the quality of service delivery to ensure they are completed on time and to the customer's satisfaction.
• Provide appropriate documentation, consistent with the scope of work and customer expectations.
• Prepare relevant documentation for invoicing and manage any invoicing disputes.
• Communicate with clients to ensure account satisfaction and professionally handle any customer complaints.
• Available for on-call after hours and weekend snow services support.

Skills

Vendor management

Customer service

Excel

Microsoft Office

Team collaboration

Multi-tasking

Tools

Microsoft Excel

Outlook

Word

Office Suite

Job description

Shields Facilities Management, LLC (SFM) is seeking an Account Manager to work with our Operations Team and manage the delivery of services for assigned clients. This full-time role offers a competitive salary and benefits, with opportunities to grow within an employee-focused organization.

The position can be based out of Blue Bell, PA or Maple Shade, NJ, and requires oversight of vendor sourcing, contract management, and progress tracking at customer locations.