Key Account Lead: ERP-Driven Sales & Delivery

AkroFire, LLC; Lenexa (KS); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement savings and matching

Job summary

AkroFire, LLC is seeking a Key Account Manager in Lenexa, KS to manage key accounts, drive growth, and coordinate cross-functional activities. You will own order processing in EPICOR, provide customer support, and analyze data to improve delivery performance.

The role emphasizes relationship building, timely RFQ responses, and collaboration with Operations, Engineering, Quality and Supply Chain to align on schedules and backlog priorities.

Qualifications

• 2-5 years of relevant experience
• Proficient with ERP workflows for RMA process and Contract Review
• Strong problem-solving and data reporting experience
• Results-driven with customer service orientation
• Proficiency in Excel, Project; mid-advanced search formulas

Responsibilities

• Becomes the point of contact for designated customers at AkroFire Manufacturing location.
• Ensures premier customer service and on-time delivery for key accounts by coordinating with internal resources.
• Maintain accurate customer, order, and program-related information within EPICOR.
• Verify order accuracy including part numbers, quantities, pricing, and delivery dates.
• Monitor order status, backlog, shipments, and delivery commitments for timely execution.
• Assist with ad hoc reporting and data analysis requested by the Program Manager and stakeholders.

Skills

Analytical abilities

Problem-solving

Communication skills

Attention to detail

Teamwork

Education

Bachelor's degree or equivalent

Tools

EPICOR ERP

Microsoft Excel

Microsoft Project

Salesforce CRM

Job description

AkroFire, LLC is seeking a Key Account Manager in Lenexa, KS to manage key accounts, drive growth, and coordinate cross-functional activities. You will own order processing in EPICOR, provide customer support, and analyze data to improve delivery performance.

The role emphasizes relationship building, timely RFQ responses, and collaboration with Operations, Engineering, Quality and Supply Chain to align on schedules and backlog priorities.