Strategic Key Account Leader (Remote/Travel)

RevSpring; Nashville (TN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

RevSpring is seeking a Key Account Manager to act as a strategic partner for our most important customers. You will build trusted relationships, understand each customer's business, and help them gain greater value from RevSpring products and services.

You will lead conversations about capabilities, workflows, adoption, performance, and optimization, coordinating internal teams to align priorities and drive renewals. This role demands deep product knowledge and proactive risk management.

Qualifications

• Experience managing strategic, enterprise, or complex customer relationships.
• Strong relationship-building with executives, operational, and technical audiences.
• Experience owning customer retention, satisfaction, or account health.
• Ability to develop deep expertise in complex software products and workflows.
• Excellent communication, presentation, discovery, and facilitation skills.

Responsibilities

• Build trusted relationships across the customer organization, from executives to product users.
• Develop a deep understanding of the customer's business, priorities, challenges, workflows, and desired outcomes.
• Serve as a trusted advisor who brings insight and recommendations, not simply updates.
• Establish a consistent engagement strategy tailored to each account.
• Lead executive business reviews and other strategic meetings.
• Coordinate internal teams so customers experience a unified RevSpring partnership.
• Maintain awareness of customer leadership changes, business initiatives, and evolving priorities.

Skills

Strategic account management

Relationship building

Executive stakeholder engagement

Customer retention

Communication & presentation

Travel

Product knowledge

Problem solving

Education

Bachelor's degree or equivalent professional experience

Job description

RevSpring is seeking a Key Account Manager to act as a strategic partner for our most important customers. You will build trusted relationships, understand each customer's business, and help them gain greater value from RevSpring products and services.

You will lead conversations about capabilities, workflows, adoption, performance, and optimization, coordinating internal teams to align priorities and drive renewals. This role demands deep product knowledge and proactive risk management.