Strategic Key Account Leader (Hybrid + Stock Options)

Infinitum; Austin (TX); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Health Savings Account (HSA)

401(k) retirement plan (no match)

Stock options

Open PTO with holidays

Job summary

Infinitum recruits a results-oriented Key Account Manager to build and sustain strategic customer relationships across Sales Ops, Supply Chain, Manufacturing, and Engineering. You will own forecasts, manage order intake through delivery, coordinate with internal teams, and drive on-time delivery while improving customer satisfaction and revenue growth.

Candidates should have 3–7+ years in account management within manufacturing or industrial environments and hands-on experience with Salesforce,

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, or a related field.
• 3–7+ years of experience in account management, inside sales, or customer operations (manufacturing/industrial preferred).
• Strong understanding of forecasting, supply chain, and order fulfillment processes.
• Experience with ERP/CRM systems (Salesforce, NetSuite, Arena).
• Excellent communication and stakeholder management skills.

Responsibilities

• Serve as the main point of contact for assigned accounts.
• Build and maintain strong, long‑term customer relationships.
• Lead regular customer touchpoints (forecast reviews, order status, issue resolution).
• Own customer forecast accuracy and alignment with internal SIOP/S&OP processes.
• Drive pipeline visibility and ensure timely updates in Salesforce.
• Identify opportunities to pull‑in or push‑out revenue to meet quarterly targets.
• Oversee the order lifecycle: PO receipt, order entry, scheduling, and delivery.
• Ensure alignment between customer request dates and Infinitum ship dates.
• Coordinate shipment strategies (partial shipments, expedited orders).
• Ensure contractual obligations are met (Kanban, FG strategy, LT requirements).
• Partner with Supply Chain and Manufacturing to confirm build schedules and material availability.
• Work with Engineering on product releases, ECOs, and technical issues.
• Align with Sales on pricing, contracts, and order accuracy.
• Proactively identify risks to delivery, quality, or customer satisfaction.
• Lead resolution of order discrepancies, delays, or product issues.
• Communicate clearly with customers on status and mitigation plans.
• Manage accounts receivable escalations.
• Identify gaps in order management, forecasting, and communication processes.
• Drive improvements in tools and reporting visibility.
• Support standardization of account management best practices.
• Revenue attainment vs. forecast (quarterly/annual).
• Forecast accuracy.
• On‑time delivery (OTD).
• Customer satisfaction / retention.
• Order cycle time and issue resolution speed.

Skills

Account management

Forecasting

Stakeholder mgmt

Cross-functional

Customer relations

Education

Bachelor's degree in Business or related field

Tools

Salesforce

NetSuite

Arena

Job description

Infinitum recruits a results-oriented Key Account Manager to build and sustain strategic customer relationships across Sales Ops, Supply Chain, Manufacturing, and Engineering. You will own forecasts, manage order intake through delivery, coordinate with internal teams, and drive on-time delivery while improving customer satisfaction and revenue growth.

Candidates should have 3–7+ years in account management within manufacturing or industrial environments and hands-on experience with Salesforce,