Strategic Key Account Leader: Global Growth & Partnerships

525 Fuller Technologies Inc; Allentown (Lehigh County); On-site; USD 120,000 - 160,000; Full time

Job summary

Fuller Technologies seeks a seasoned Key Account Manager to develop and lead strategic relationships with premier customers, coordinating commercial and technical teams for integrated solutions across accounts.

You will drive long-term growth by aligning customer priorities with Fuller’s capabilities, managing high-level negotiations, and guiding cross-functional teams to deliver value across the lifecycle of key accounts. Fluency in Spanish and English and 75% travel are required.

Qualifications

• Bachelor’s degree in Business, Engineering, or a related field; an advanced degree is preferred.
• 10+ years of progressive experience in industrial sales, strategic account management, business development, or commercial leadership.
• Experience within heavy industrial, engineered equipment, process industries, or a similarly complex B2B environment.
• Proven success managing senior-level customer relationships and developing long-term partnerships with large or multi-site industrial organizations.
• Experience leading complex commercial opportunities involving capital equipment, aftermarket services, modernization, and lifecycle solutions.
• Strong commercial acumen with experience in strategic negotiations, account planning, pricing strategy, and profitability management.
• Ability to influence and coordinate cross-functional and global teams without direct reporting authority.
• Excellent executive communication, presentation, negotiation, and relationship-management skills.
• Full professional fluency in both Spanish and English.
• International business experience and the ability to work effectively across cultures.
• Strong proficiency with CRM systems and commercial reporting tools.
• Ability and willingness to travel up to 75%.

Responsibilities

• Develop and execute long-term strategic account plans aligned with customer priorities and Fuller’s commercial growth strategy.
• Build and maintain trusted relationships with executive leaders, corporate decision-makers, plant leadership, procurement, engineering, and operations stakeholders.
• Develop a deep understanding of customers’ business strategies, capital investment plans, operational priorities, and long-term growth initiatives.
• Identify and coordinate strategic opportunities across capital equipment, aftermarket services, modernization, digital solutions, and lifecycle offerings.
• Lead executive-level customer meetings, business reviews, account planning sessions, and strategic partnership discussions.
• Coordinate Area Sales, Technical Sales, Product Management, Engineering, Service, Operations, and regional leadership to deliver a unified customer strategy.
• Influence commercial strategy and support negotiations for complex, high-value opportunities while balancing customer objectives and business profitability.
• Monitor customer performance, competitive activity, market trends, and industry developments to identify strategic risks and growth opportunities.
• Represent the voice of the customer by sharing customer priorities, market intelligence, and competitive insights across Fuller.
• Maintain strategic account plans, forecasts, opportunity pipelines, and executive engagement activities within CRM systems.
• Lead regular accounts receivable discussions with key customers to support consistent and current revenue.
• Travel to customer sites and business meetings as required to strengthen strategic relationships and develop new opportunities.

Skills

Strategic account management

Executive communication

Negotiation

Cross-functional leadership

CRM systems

Education

Bachelor’s degree in Business, Engineering, or related field; advanced degree preferred

Tools

Salesforce

Job description

Fuller Technologies seeks a seasoned Key Account Manager to develop and lead strategic relationships with premier customers, coordinating commercial and technical teams for integrated solutions across accounts.

You will drive long-term growth by aligning customer priorities with Fuller’s capabilities, managing high-level negotiations, and guiding cross-functional teams to deliver value across the lifecycle of key accounts. Fluency in Spanish and English and 75% travel are required.