Strategic IT Service Delivery Leader

Endurance IT Services; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Endurance IT Services in Richmond, VA is seeking a strategic IT Service Delivery Manager to lead technology services for a client. This role builds executive relationships, develops roadmaps, conducts business reviews, and drives proactive planning that improves efficiency, security, and long-term outcomes.

You will collaborate with internal teams, guide security initiatives, and balance budgets while ensuring alignment with business goals and client needs.

Qualifications

• 5+ years of experience working directly with stakeholders or clients on IT initiatives.
• Ability to communicate effectively with technical and executive audiences.
• Experience developing strategic technology plans and roadmaps.
• Strong consultative, relationship-building, presentation, and problem-solving skills.

Responsibilities

• Conduct strategic business reviews with client leadership.
• Develop and manage technology roadmaps aligned with business goals.
• Identify technology and security risks and recommend solutions.
• Serve as a trusted advisor to executive stakeholders.
• Collaborate with internal teams on solution design, projects, and client strategy.
• Support client onboarding and ongoing technology planning.
• Drive client satisfaction, retention, and growth opportunities.

Skills

Stakeholder management

Executive communication

Strategic thinking

Relationship building

Problem solving

Education

Bachelor's degree in Information Technology or related field

Tools

Azure

Microsoft 365

Windows Server

Virtualization

Networking

Cybersecurity

Job description

Endurance IT Services in Richmond, VA is seeking a strategic IT Service Delivery Manager to lead technology services for a client. This role builds executive relationships, develops roadmaps, conducts business reviews, and drives proactive planning that improves efficiency, security, and long-term outcomes.

You will collaborate with internal teams, guide security initiatives, and balance budgets while ensuring alignment with business goals and client needs.