Enterprise IT Service Delivery Lead

The Talent Source Inc; United States; Sur place; USD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Competitive base salary + annual bonus

401(k) with company match

Certification reimbursement

Résumé du poste

The Talent Source Inc is looking for an experienced IT Service Delivery Manager to lead governance across a rapidly growing organization. This role ensures high-quality enterprise IT services while managing a dynamic MSP relationship.

You will oversee service quality, accountability, and user experience, with responsibilities including SLA management, incident coordination, and strategic stakeholder engagement. A competitive salary and significant growth opportunities are offered during this transformation period.

Qualifications

• 8+ years of progressive IT Service Delivery or IT Operations experience.
• 3+ years owning MSP/vendor relationships from the client side.
• Strong understanding of ITIL/ITSM operational governance.

Responsabilités

• Serve as primary operational leader for MSP relationship.
• Own SLA/KPI performance management.
• Lead Major Incident Management coordination.

Connaissances

IT Service Delivery

Vendor Management

ITIL

Jira Service Management

Cloud Technologies

Outils

Jira Service Management

Microsoft 365

Azure

Description du poste

The Talent Source Inc is looking for an experienced IT Service Delivery Manager to lead governance across a rapidly growing organization. This role ensures high-quality enterprise IT services while managing a dynamic MSP relationship.

You will oversee service quality, accountability, and user experience, with responsibilities including SLA management, incident coordination, and strategic stakeholder engagement. A competitive salary and significant growth opportunities are offered during this transformation period.