Strategic IT Service Delivery Lead

GFL Environmental Inc.; Grand Rapids (MI); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health options

HSA with match

Paid time off

401(k) with match

Résumé du poste

GFL Environmental Services Inc. (GESI) is seeking an IT Service Delivery Manager to oversee IT service delivery for GFL Operations in Mokena, IL.

The role ensures service levels and quality, coordinating with IT professionals and other departments under the IT Service Delivery Director. You will drive process improvements, build strong relationships with business leaders, and lead cross-functional teams to deliver value across the organization.

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• 5 years of experience in IT service delivery management.
• Master’s degree or ITIL, PMP certifications are a plus.

Responsabilités

• Develop and maintain strong relationships with business leaders.
• Identify strategic IT needs and guide service delivery based on industry trends.
• Enhance communication between operational groups and IT.
• Build credibility between operational groups and IT.
• Prioritize activities across operational groups and translate business needs to IT.
• Act as liaison between business and IT to enable shared understanding.

Connaissances

Leadership

Communication

Prioritization

ITIL

Stakeholder management

Project management

Team mentoring

Formation

Bachelor's degree in Computer Science / IT or related field

Master’s degree or certifications (e.g., ITIL, PMP)

Outils

MS Project

Description du poste

GFL Environmental Services Inc. (GESI) is seeking an IT Service Delivery Manager to oversee IT service delivery for GFL Operations in Mokena, IL.

The role ensures service levels and quality, coordinating with IT professionals and other departments under the IT Service Delivery Director. You will drive process improvements, build strong relationships with business leaders, and lead cross-functional teams to deliver value across the organization.