IT Service Delivery Lead — Drive IT & Business Impact

GFL Environmental Inc.; Chicago (IL); On-site; USD 105,000 - 145,000; Full time

Benefits offered by this job

Health plans (4 options)

HSA with employer contributions

Wellness program

401(k) with employer match

Growth opportunities

Job summary

GFL Environmental Services Inc. (GESI) is seeking an IT Service Delivery Manager in Mokena, IL. The role oversees IT service delivery, ensuring SLA and quality standards are met while collaborating with IT professionals and business leaders.

The ITSDM reports to the IT Service Delivery Director and focuses on improving processes, credibility, and alignment between business units and IT. A strong ITIL background and leadership are essential.

Qualifications

• Five years of experience in IT service delivery management or related role.
• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills with clients, stakeholders, and vendors.
• Solid knowledge of IT service management principles and ITIL framework.
• Proficiency with project management tools and methodologies.
• Understanding of IT infrastructure, systems and software applications.

Responsibilities

• Develop and maintain strong and productive relationships with business leaders.
• Consult with business leaders to identify strategic technology needs and support business objectives.
• Enhance communication between operational groups and IT.
• Build credibility and trust between operational groups and IT.
• Regularly interact with the business to understand requirements and support process improvements.
• Act as liaison between the business and IT to communicate needs and success factors.
• Facilitate cooperation between business SMEs, IT staff and vendors.
• Assist with prioritization of activities within and across groups.
• Translate business vision to enable shared understanding and rapid execution by business and IT.
• Manage stakeholder expectations and accountability for service delivery.
• Monitor progress of IT projects and changes to ensure credibility of IT areas.
• Act as single point of contact for requests.
• Conduct needs and impact analyses to link programs and processes for efficiency.
• Collaborate with IT Business Partners to align strategies.

Skills

Leadership

Communication

ITIL

PMP certification

Project management

Stakeholder management

Education

Bachelors in CS/IT

Tools

Project management tools

Job description

GFL Environmental Services Inc. (GESI) is seeking an IT Service Delivery Manager in Mokena, IL. The role oversees IT service delivery, ensuring SLA and quality standards are met while collaborating with IT professionals and business leaders.

The ITSDM reports to the IT Service Delivery Director and focuses on improving processes, credibility, and alignment between business units and IT. A strong ITIL background and leadership are essential.