IT Service Delivery Manager

GFL Environmental Inc.; Grand Rapids (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health options

HSA with match

Paid time off

401(k) with match

Job summary

GFL Environmental Services Inc. (GESI) is seeking an IT Service Delivery Manager to oversee IT service delivery for GFL Operations in Mokena, IL.

The role ensures service levels and quality, coordinating with IT professionals and other departments under the IT Service Delivery Director. You will drive process improvements, build strong relationships with business leaders, and lead cross-functional teams to deliver value across the organization.

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• 5 years of experience in IT service delivery management.
• Master’s degree or ITIL, PMP certifications are a plus.

Responsibilities

• Develop and maintain strong relationships with business leaders.
• Identify strategic IT needs and guide service delivery based on industry trends.
• Enhance communication between operational groups and IT.
• Build credibility between operational groups and IT.
• Prioritize activities across operational groups and translate business needs to IT.
• Act as liaison between business and IT to enable shared understanding.

Skills

Leadership

Communication

Prioritization

ITIL

Stakeholder management

Project management

Team mentoring

Education

Bachelor's degree in Computer Science / IT or related field

Master’s degree or certifications (e.g., ITIL, PMP)

Tools

MS Project

Job description

Ready to elevate your career? GESI is expanding! We are officially hunting for our next IT Service Delivery Manager in Mokena, IL—someone ready to bring fresh ideas and grow alongside a dynamic team.

The Role

IT Service Delivery Manager (ITSDM) is responsible for overseeing the delivery of IT services to GFL Operations. The ITSDM will ensure that IT service delivery meets agreed-upon service levels and quality standards. This role involves collaborating with a team of IT professionals, coordinating with other departments, and continually improving processes to enhance overall IT service delivery. The ITSDM will report to the IT Service Delivery Director.

About Us

GFL Environmental Services Inc. ("GESI") is a high-growth environmental services company recently carved out of GFL Environmental Inc. Backed by leading private equity firms, GESI delivers liquid waste, industrial cleaning, and soil remediation services across North America through a vertically integrated platform of over 230 sites and a fleet of 1,800+ vehicles. Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life!

Key Responsibilities

• Develop and maintain strong and productive relationships with business leaders.
• Consult with business leaders to identify strategic technology needs, offer guidance based on industry trends and support business objectives of service line or region.
• Enhance communication between operational groups and IT.
• Build credibility and trust between operational groups and IT.
• Regularly interact with the business to understand requirements for technology and to support and recommend associated business process improvements.
• Act as liaison between the business and IT to communicate needs, discuss critical success factors.
• Facilitate effective cooperation between subject matter experts from the business, IT staff and vendors as appropriate.
• Assist with prioritization of activities within and across operational groups.
• Translate business vision to enable shared understanding and rapid execution by business and IT personnel.
• Manage stakeholder expectations and take accountability for service delivery.
• Monitor progress of IT projects and changes associated to business in order to ensure successful implementation and continued development of credibility of IT areas.
• Act as a single point of contact for requests.
• Conduct needs and impact analysis on business requests to identify opportunities to link programs, processes, and systems throughout the organization to achieve optimal efficiency.
• Collaborate with other IT Business Partners to develop strategies to align business groups where appropriate.

Knowledge, Skills And Competencies

• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Bachelor’s degree in computer science, Information Technology, or related field. Master’s degree or relevant certifications (e.g., ITIL, PMP) is a plus.
• Proven experience (5 years) in IT service delivery management or a related role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, stakeholders, and vendors.
• Understanding of IT service management principles, processes, and frameworks (e.g., ITIL).
• Proficiency in project management tools and methodologies.
• Sound knowledge of IT infrastructure, systems, and software applications.

What We Offer

Why join us? We believe in taking care of our team. Here is a snapshot of our total rewards you can expect:

• Health: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage.
• Wellness:Employee Assistance Program with free counseling services, Paid time off
• Financial: 401(k) with an employer match and competitive wages
• Culture: Growth opportunities and continuous learning opportunities

Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]