Strategic IT Project Support Coordinator

Connection; Wilmington (OH); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Free mental health resources

Generous paid time off

Wellness and meditation tools

Job summary

Connection is seeking a detail-oriented Project Support Coordinator in the United States to coordinate, partner, and collaborate with cross-functional teams on multiple projects. You will monitor requests, incidents, and cases, escalate when needed, and ensure timely application of services across orders from initiation to production.

The role emphasizes meeting SLAs, high-quality documentation, and strong communication.

Qualifications

• Excellent verbal and written communication skills.
• Intermediate Microsoft Office/O365 skills (Outlook, Word, PowerPoint, OneNote, MS Teams).
• Intermediate Excel skills with common formulas.
• Data entry with high accuracy and fast typing.
• Basic to intermediate knowledge of Supply Chain Management.
• General knowledge of ERP/CRM tools is a plus.
• Ability to manage incidents/cases and meet SLAs.

Responsibilities

• Monitor incident/case queues and address requests per SLAs.
• Handle incidents/cases following SOPs to maintain quality.
• Manage order processing and related activities per SOPs.
• Handle cases and requests from sales within quality guidelines and SLAs.
• Monitor and escalate inventory/stock issues.
• Coordinate projects with teams and departments during orders.
• Act as primary liaison for customers and internal teams.
• Ensure timely processing of orders and address delays.
• Create and update SOPs and job aids.
• Schedule and attend internal and external customer meetings.
• Stay informed about client project changes and updates.
• Learn about each client’s services and SLAs.
• Assist in internal team support and training when proficient.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Time management

Multitasking

Empathy

Active listening

De-escalation

Tools

Outlook

Word

PowerPoint

OneNote

MS Teams

Excel

Job description

Connection is seeking a detail-oriented Project Support Coordinator in the United States to coordinate, partner, and collaborate with cross-functional teams on multiple projects. You will monitor requests, incidents, and cases, escalate when needed, and ensure timely application of services across orders from initiation to production.

The role emphasizes meeting SLAs, high-quality documentation, and strong communication.