Senior IT Service & Project Coordinator

Search Services; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Search Services is seeking an experienced Senior Service & Project Coordinator to lead service intake, triage, dispatch, and scheduling while supporting projects from initiation through completion. You will work closely with clients and technical teams to prioritize requests, coordinate resources, manage expectations, and keep service delivery on track.

You will own service intake, triage, dispatch, and scheduling while supporting projects from initiation through completion, with emphasis on

Qualifications

• 5+ years of service coordination, dispatch, or service desk coordination in MSP/MSSP.
• Familiarity with SMB IT environments and MSP workflows.
• Proven IT service intake, triage, dispatch, and scheduling experience.
• Experience managing high volumes of client communication with professionalism.

Responsibilities

• Manage high-volume client service requests by phone and email
• Create, prioritize, and maintain accurate service tickets
• Assess urgency, impact, requirements, and access needs
• Dispatch technicians based on skills, environment, workload, and priority
• Coordinate technician schedules, onsite visits, remote sessions, and travel
• Provide proactive client updates on ETAs, next steps, delays
• Escalate SLA risks, outages, and unclear scope appropriately
• Review tickets for documentation quality, billing readiness
• Track project tasks, timelines, dependencies, equipment, deliverables
• Coordinate procurement, shipments, RMAs, and product readiness
• Adjust schedules based on product availability and communicate changes
• Maintain accurate client documentation with security-first practices

Skills

Client service

Organization

Communication

Time management

Education

High school diploma or equivalent

Tools

ConnectWise

Autotask

Microsoft 365

VMware

Hyper-V

Job description

Search Services is seeking an experienced Senior Service & Project Coordinator to lead service intake, triage, dispatch, and scheduling while supporting projects from initiation through completion. You will work closely with clients and technical teams to prioritize requests, coordinate resources, manage expectations, and keep service delivery on track.

You will own service intake, triage, dispatch, and scheduling while supporting projects from initiation through completion, with emphasis on