Strategic IT Business Operations Leader

Washington University; Northern (KY); Hybrid; USD 84,000 - 149,000; Full time

Benefits offered by this job

Health insurance

Transit pass

Tuition reimbursement

Vacation time

Holidays

Job summary

Washington University in St. Louis is seeking a Senior IT Administrative Operations Manager to oversee WashU IT business operations, including finance, HR, procurement, and policy.

You will lead budgeting, forecasting, reporting, and governance, align IT resources with strategic initiatives, and drive data‑informed decisions in a complex academic and clinical environment.

This role partners with IT leadership and central university offices to optimize workflows and ensure compliance.

Qualifications

• Master’s degree or combination of education and/or experience may substitute for minimum education.
• No specific certification/professional license is required for this position.
• No specific work experience is required for this position.

Responsibilities

• Own core business‑administration operations for WashU IT — the quarterly IT Balanced Scorecard, operational calendars, training/compliance tracking, and recurring leadership reporting and communications.
• Standardize and document recurring administrative workflows via SOPs and partner with central resources to improve related ServiceNow and Workday workflows; manage the finance and HR approval process with the COO and CFO.
• Lead process‑improvement efforts — mapping current/future‑state workflows and tracking cycle times, error rates, and improvement metrics.
• Manage IT's equipment/software asset inventory and work‑location data, coordinate logistics for major meetings and events.
• Directly manage the administrative assistant team and coordinate contractor/consultant agreements; maintain internal policies and communication channels.
• Manage IT's contract inventory and renewal calendar, flag upcoming renewals and deadlines to Central Supply Chain.
• Partner with ITSS to track vendor performance against SLAs and contract terms and provide IT‑specific input for contracts.
• Coordinate software license compliance and true‑ups with Supply Chain's vendor management processes and track vendor commitments.
• Provide usage data, benchmarking, and business requirements to support negotiations and ensure IT spending complies with policy.
• Serve as the primary IT liaison to Central Finance for cost center setup and cross‑charging models.

Skills

Financial Management

Supervision

Driver’s License

Education

Master’s degree or combination of education and/or experience may substitute for minimum education.

Job description

Washington University in St. Louis is seeking a Senior IT Administrative Operations Manager to oversee WashU IT business operations, including finance, HR, procurement, and policy.

You will lead budgeting, forecasting, reporting, and governance, align IT resources with strategic initiatives, and drive data‑informed decisions in a complex academic and clinical environment.

This role partners with IT leadership and central university offices to optimize workflows and ensure compliance.