IT Operations & Strategy Leader

Washington University in St. Louis; St. Louis (MO); On-site; USD 84,000 - 149,000; Full time

Benefits offered by this job

Vacation time

Holidays

Metro transit U-Pass

Retirement plan (403b)

Tuition assistance for employee and/or

Job summary

Washington University in St. Louis seeks a strategic leader to oversee WashU IT business operations, including finance, HR, procurement, and process improvement.

The role partners with IT leadership and central university offices to ensure accurate budgeting, forecasting, and reporting within a complex clinical, academic, and research environment. The position coordinates quarterly scorecards, SOPs, and benchmarking against peer institutions, while managing IT asset inventory, vendor relations,

Qualifications

• Master’s degree or combination of education and/or experience may substitute for minimum education.
• No specific certification/professional license is required for this position.
• Experience managing business operations, finance, procurement, administrative functions, and process improvement initiatives.

Responsibilities

• Own core business-administration operations for WashU IT — the quarterly IT Balanced Scorecard, operational calendars, training/compliance tracking, and recurring leadership reporting and communications.
• Standardize and document recurring administrative workflows (travel, expenses, procurement, hiring approvals) via SOPs, and partner with central resources to improve related ServiceNow and Workday workflows; manage the finance and HR approval process with the COO and CFO, routing spend and personnel actions through the appropriate sign-off chain.
• Lead process-improvement efforts — mapping current/future-state workflows and tracking cycle times, error rates, and improvement metrics — and support the Chief of Staff in benchmarking IT business operations against peer institutions and frameworks (Gartner, AAMC, EDUCAUSE).
• Manage IT's equipment/software asset inventory and work-location data (partnering with Enterprise Physical Operations on space needs), and coordinate logistics for major meetings, engagement events, leadership forums, and disaster recovery/business continuity exercises.
• Directly manage the administrative assistant team (workload, scheduling, performance) and coordinate contractor/consultant agreements; maintain internal policies (travel/tuition reimbursement, stipends, overtime) and communication channels, and serve as the escalation point for administrative issues.

Skills

Financial Management

Supervision

Education

Master’s degree or combination of education/experience

Job description

Washington University in St. Louis seeks a strategic leader to oversee WashU IT business operations, including finance, HR, procurement, and process improvement.

The role partners with IT leadership and central university offices to ensure accurate budgeting, forecasting, and reporting within a complex clinical, academic, and research environment. The position coordinates quarterly scorecards, SOPs, and benchmarking against peer institutions, while managing IT asset inventory, vendor relations,