Strategic IT Business Analyst: ERP & Data Solutions

Cleveland Brothers Equipment Co; Murrysville (Westmoreland County); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match and profit sharing

PTO and extensive benefits

Job summary

Cleveland Brothers Equipment Company is seeking a hands-on Business Analyst to bridge business needs and IT delivery across Sales, Service, Parts, Rental, Finance, and HR functions. You will gather requirements, design solutions, and coordinate with development, data, security, and infrastructure teams to ensure value and measurable outcomes.

Responsibilities include creating functional specs, user stories, and acceptance criteria; building dashboards; and supporting testing, training, and

Qualifications

• Bachelor’s degree in information systems, analytics, or STEM-related field.
• Minimum of 3 years of experience in business analysis, IT, business/systems analysis, or a related role.
• Experience with delivering technology and analytics projects and/or products
• Strong stakeholder relationship management abilities
• Experience with ERP systems analysis or development, preferably with Microsoft Dynamics 365
• Experience with Customer Relationship Management platforms; preferably Microsoft Customer Engagement and/or HubSpot is a plus
• Experience in the construction equipment, heavy machinery, or dealership model is preferred.
• Proven track record of executing process improvement and system optimization.

Responsibilities

• Requirement Gathering and building functional requirements through workshops, interviews, etc.
• Be the connection to enabling teams to ensure technical requirements and delivery meet expectations
• Analyze business requirements to design, and implement new solutions and system enhancements.
• Partner with the solution architecture team to ensure designs address business outcomes
• Partner with the data organization to ensure alignment with data governance/architecture standards
• Be the liaison between business domains and IT to deliver products with measurable value
• Develop and maintain training materials and onboarding sessions for users
• Monitor system usage metrics and drive adoption initiatives
• Track and report on process improvement outcomes and ROI of enhancements

Skills

Stakeholder management

Data interpretation

Analytical thinking

Documentation

System testing

Education

Bachelor’s degree in information systems / analytics / STEM

ERP systems analysis experience

CRM platforms experience (Microsoft Customer Engagement / HubSpot)

Construction equipment/dealership industry experience

Tools

Microsoft Dynamics 365

CRM platforms (MS Customer Engagement / HubSpot)

Job description

Cleveland Brothers Equipment Company is seeking a hands-on Business Analyst to bridge business needs and IT delivery across Sales, Service, Parts, Rental, Finance, and HR functions. You will gather requirements, design solutions, and coordinate with development, data, security, and infrastructure teams to ensure value and measurable outcomes.

Responsibilities include creating functional specs, user stories, and acceptance criteria; building dashboards; and supporting testing, training, and