ERP Systems Business Analyst & Training Lead

Strategic Employment; Melrose Park (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Strategic Employment seeks a Business Analyst to own our ERP system for a Chicago-area mechanical contractor client. You will troubleshoot the ERP, maintain master data, document processes, and train end users—shifting from a help desk mindset to end-to-end system ownership.

This full-time, on-site role in Northlake, IL involves working between accounting/operations and corporate IT to support and improve ERP workflows and configurations.

Qualifications

• 3–5+ years of hands-on ERP experience across industries, construction ERP a strong plus.
• Experience translating business needs into fixes, configurations, or reports.
• Experience documenting workflows or building end-user training materials.

Responsibilities

• Provide system support by troubleshooting issues, resolving data errors, and assisting with workflow questions.
• Maintain user accounts, permissions, and security roles.
• Maintain and validate master data (projects, cost codes, vendors, employees) to ensure accuracy.
• Document workflows, SOPs, and system configurations; recommend process improvements.
• Create training materials and reference guides, and provide ERP training for end users.
• Serve as the first point of contact for ERP-related questions.
• Assist with testing new modules/features and system upgrades, and participate in implementations.
• Provide system data, logs, and documentation for internal requests and compliance recordkeeping.

Skills

ERP system experience

Data management

Process documentation

End-user training

System testing

Troubleshooting

User access management

Tools

Sage 300 CRE

Viewpoint Vista

Foundation ERP

Job description

Strategic Employment seeks a Business Analyst to own our ERP system for a Chicago-area mechanical contractor client. You will troubleshoot the ERP, maintain master data, document processes, and train end users—shifting from a help desk mindset to end-to-end system ownership.

This full-time, on-site role in Northlake, IL involves working between accounting/operations and corporate IT to support and improve ERP workflows and configurations.