Strategic IT Account Partner

Integris; Jersey City (NJ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Retirement Plan

Minimum 4 Weeks PTO

Birthday PTO

Paid Holidays

Volunteer PTO

Disability Insurance

Life Insurance

Supplemental Insurance

Employee Assistance Program

Job summary

Integris is seeking a Strategic Account Advisor to manage client relationships and deliver strategic IT guidance. You will collaborate with the technical team, drive security-focused outcomes, and lead reviews to optimize technology investments and service delivery.

Join a fast-paced MSP culture that values clarity, trust, and execution. The role emphasizes growth, client satisfaction, and cross-functional teamwork across nationwide operations.

Qualifications

• 3-4 years of experience in customer success or account management roles.
• Experience in an IT/MSP environment preferred.
• Ability to identify cross-sell and upsell opportunities.
• Excellent written and verbal interpersonal communication and de-escalation skills.

Responsibilities

• Serve as primary relationship manager for Integris' clients, fostering positive relationships.
• Provide strategic consultative services to enhance clients' IT experience, productivity, and security.
• Lead Strategic Business Reviews to align technology strategy, budgets, and service metrics.
• Perform risk assessments to manage client satisfaction and risk.
• Oversee client communications, including updates and major issue handling, with VIP interactions.
• Collaborate with the technical team to analyze outputs and recommend operational adjustments.
• Promote revenue growth by aligning products and services with client needs.
• Stay informed on market trends and customer preferences to position Integris’ offerings.
• Ensure quotes align with forecasting and annual goals.
• Manage hardware, software, and licensing under current maintenance contracts.
• Monitor design and execution of client agreements to maximize margins.
• Deliver high-quality experiences; verify efficient support.
• Document all work and customer data in ConnectWise in real time.
• Meet assigned metrics and KPIs.
• Any additional duties as assigned.

Skills

Customer success

Account management

Cross-sell opportunities

Communication skills

De-escalation skills

Team collaboration

Time management

Ownership & accountability

Tools

ConnectWise

Job description

Integris is seeking a Strategic Account Advisor to manage client relationships and deliver strategic IT guidance. You will collaborate with the technical team, drive security-focused outcomes, and lead reviews to optimize technology investments and service delivery.

Join a fast-paced MSP culture that values clarity, trust, and execution. The role emphasizes growth, client satisfaction, and cross-functional teamwork across nationwide operations.