Strategic IT Account Lead

Integris; Colorado; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K Retirement Plan

4 weeks PTO

Birthday PTO

Paid holidays

Volunteer PTO

Disability insurance

Life insurance

Supplemental Insurance

Employee Assistance Program

Job summary

Integris is seeking a Strategic Account Advisor to serve as the primary relationship manager for our clients. You will provide strategic consultative services to improve IT experience, productivity, and network security, and work closely with our technical team to optimize service delivery.

In this role, you will conduct strategic business reviews, manage risk, and ensure accurate quotes aligned with forecasts. Join a nationally recognized MSP investing in growth and client success.

Qualifications

• 3–4 years of experience in customer success or account management.
• Experience in an IT/MSP environment preferred.
• Influential skills to identify cross-sell and upsell opportunities.
• Excellent written and verbal interpersonal communication and customer service.
• Strong collaboration and ownership of tasks.

Responsibilities

• Serve as the primary relationship manager for Integris' clients, fostering trust and long-term partnerships.
• Provide strategic consultative services to enhance clients' IT experience, productivity, and security.
• Lead Strategic Business Reviews to align technology strategy with budgets and service metrics.
• Conduct regular risk assessments to address client satisfaction and risk.
• Oversee client communications, including project updates and VIP interactions.
• Collaborate with the technical team to analyze outputs and recommend operational adjustments.
• Promote revenue growth by aligning products and services with client needs.
• Stay informed about market trends and competitor activity to position Integris' offerings.
• Ensure quotes align with forecasting and annual goals.
• Maintain hardware, software, and licensing under current maintenance contracts.
• Document all work and customer data in ConnectWise in real time.
• Meet assigned metrics and KPIs.
• Handle additional duties as assigned.

Skills

Relationship management

Cross-sell & upsell

Customer service

De-escalation

Communication

Collaboration

Time management

Accountability

Attention to detail

Cloud concepts

Tools

ConnectWise

Job description

Integris is seeking a Strategic Account Advisor to serve as the primary relationship manager for our clients. You will provide strategic consultative services to improve IT experience, productivity, and network security, and work closely with our technical team to optimize service delivery.

In this role, you will conduct strategic business reviews, manage risk, and ensure accurate quotes aligned with forecasts. Join a nationally recognized MSP investing in growth and client success.