Strategic IT Partnership Architect

Integris; Rhode Island; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Retirement Plan

Minimum 4 Weeks of Paid Time Off (PTO)

Birthday PTO

Paid Holidays

Paid Time Off for Volunteering

Short-Term Disability Insurance

Long-Term Disability Insurance

Life Insurance

Supplemental Insurance

Employee Assistance Program

Job summary

Integris is seeking an experienced Strategic Account Advisor to serve as the primary relationship manager for our clients, delivering strategic consultative services that enhance IT experience, productivity, and security. You will collaborate with the technical team to analyze client solutions and suggest adjustments for optimal service delivery.

The role emphasizes developing technology strategy, budgeting insights, SLA adherence, and accurate quotes, with a focus on growing Integris' revenue

Qualifications

• 3-4 years of experience in customer success or account management; IT/MSP environment preferred.
• Proven ability to identify cross-sell and upsell opportunities.
• Excellent written and verbal interpersonal communication, customer service, and de-escalation skills.
• Ability to promote a positive company image to clients even during tense moments.
• Strong time management and accountability.

Responsibilities

• Serve as the primary relationship manager for Integris' clients, fostering positive and trusting relationships.
• Provide strategic and impactful consultative services to enhance clients' IT experience, productivity, and network security; collaborate with other team members as needed.
• Facilitate Strategic Business Reviews with assigned clients to develop or update technology strategy, budgets, and service delivery metrics.
• Conduct regular risk assessments to address client satisfaction and manage risk within the client success team.
• Oversee all critical client communications, including project updates, major issues, and VIP interactions.
• Collaborate with Integris' technical team to understand operations and recommend adjustments.
• Promote growth of Integris' revenue by aligning products/services with client needs.
• Stay informed about market trends and customer preferences to position Integris' offerings.
• Ensure clients receive accurate quotes aligned with forecasting and annual goals.
• Work with clients to maintain hardware, software, and licensing under maintenance contracts.
• Monitor and ensure proper design and execution of client agreements to maximize gross margins.
• Deliver high-quality experiences to clients and end-users through efficient support.
• Understand and remediate impacts of unfulfilled work.
• Ensure requests are addressed within SLA targets.
• Document all work and data in ConnectWise in real-time.
• Meet assigned metrics and KPIs.
• Any additional duties as assigned.

Skills

Customer success

Account management

Communication skills

Time management

De-escalation skills

Cross-sell opportunities

Relationship building

Tools

ConnectWise

Job description

Integris is seeking an experienced Strategic Account Advisor to serve as the primary relationship manager for our clients, delivering strategic consultative services that enhance IT experience, productivity, and security. You will collaborate with the technical team to analyze client solutions and suggest adjustments for optimal service delivery.

The role emphasizes developing technology strategy, budgeting insights, SLA adherence, and accurate quotes, with a focus on growing Integris' revenue