Strategic IT Account Manager for Municipal Clients

I.T. Right, Inc - A VC3 Company; Duluth (MN); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Remote-first culture

Company-paid time off

Leadership Academy

Mentorship programs

Job summary

VC3 is seeking an IT Technical Account Manager based in Minnesota/Wisconsin to manage client relationships, drive technology roadmaps, and lead quarterly reviews. The role emphasizes consultative selling, MSP experience, and a strong emphasis on customer satisfaction across municipal clients.

The position is hybrid in Minnesota with a remote-first approach and opportunities for growth through leadership programs and structured development.

Qualifications

• 5+ years of solid business experience (Technical Account Manager experience preferred).
• 2+ years in IT industry or MSP experience preferred.
• Bachelor’s degree or equivalent experience; certifications are a plus.

Responsibilities

• Maintain relationships with client decision-makers and align technology with goals.
• Lead client meetings, provide roadmaps, and secure approvals on next steps.
• Schedule quarterly calls to review progress and governance.
• Understand client needs and identify opportunities for VC3 solutions.
• Explain risks and document decisions to manage VC3 liability.

Skills

5+ years business experience

2+ years IT industry experience

Relationship building

Consultative selling

Data analysis

Collaboration

Municipal client experience

Go Beyond

Own It

Be Curious

Serve as One

Education

Bachelor’s degree or equivalent experience

Certifications in IT or business (asset)

Tools

ITIL

MCP

Job description

VC3 is seeking an IT Technical Account Manager based in Minnesota/Wisconsin to manage client relationships, drive technology roadmaps, and lead quarterly reviews. The role emphasizes consultative selling, MSP experience, and a strong emphasis on customer satisfaction across municipal clients.

The position is hybrid in Minnesota with a remote-first approach and opportunities for growth through leadership programs and structured development.