Strategic IT Account Manager & Client Tech Advisor (MN/WI)

VC3, Inc.; Northern (KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Remote-first policy

Onsite component when needed

Employee & Family Assistance Program

Company-matched 401(k)

Growth & development programs

Job summary

VC3, Inc. is seeking an IT Technical Account Manager based in Minnesota or nearby areas to manage client relationships and technology roadmaps. You will engage with clients, align technology with goals, and act as a trusted advisor while coordinating renewals and growth opportunities.

The role emphasizes strong communication, strategic planning, and collaboration with cross-functional teams to deliver managed IT services for municipal and regional clients.

Qualifications

• 5+ years of solid business experience (Technical Account Manager experience preferred).
• 2+ years in IT industry; MSP experience preferred.
• Bachelor’s degree or equivalent experience.
• ITIL, MCP or similar certifications are a plus.
• Proven ability in relationship building, data analysis, consultative selling and collaboration.
• Experience with municipal clients is a strong asset.

Responsibilities

• Maintain relationships with the decision-maker at each client.
• Understand client goals, needs, challenges, and regulatory requirements relating to technology.
• Act as trusted advisor for adopting VC3 technology solutions.
• Lead contract renewals and seek opportunities to expand service scope.
• Explain risks and document client decisions to manage VC3 risk.
• Respond to client communications within the ITA scope in a timely manner.

Skills

Relationship building

Data analysis

Consultative selling

Collaboration

Municipal clients experience

Education

Bachelor’s degree or equivalent

IT certifications asset

Job description

VC3, Inc. is seeking an IT Technical Account Manager based in Minnesota or nearby areas to manage client relationships and technology roadmaps. You will engage with clients, align technology with goals, and act as a trusted advisor while coordinating renewals and growth opportunities.

The role emphasizes strong communication, strategic planning, and collaboration with cross-functional teams to deliver managed IT services for municipal and regional clients.