Strategic IT Account Manager

Rfa 2; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

RFA seeks a strategic, execution-oriented Client Relationship Manager with a focus on IT and Technical Account leadership. You’ll understand client business and IT needs to drive effective roadmaps, engaging stakeholders across teams to deliver value and ROI.

The role requires proactive client engagement, strong communication with executives, and solid project management skills to balance scope, schedule and cost while maintaining excellent service standards.

Qualifications

• Bachelor's degree or equivalent level of experience.
• Account Management/Client Development experience in a consultative, solution-based environment.
• Project management experience including cost management and basic accounting calculations.
• Able to communicate with VP and C-Level professionals clearly.
• Strong business, organizational and written/verbal communication skills.
• Solid understanding of technology including cloud, storage, infrastructure and desktops.

Responsibilities

• Proactively identify and engage current and potential clients via email, trade shows and social media.
• Understand clients' business and IT strategies; communicate to design team for roadmaps.
• Develop client-specific strategies to address needs and opportunities for future requirements.
• Coordinate with business units to secure resources and align with budgets.
• Plan and deliver presentations to show ROI and value-added, solution-based strategies.
• Collaborate across departments to provide outstanding client service.
• Negotiate terms including price, payment terms and deliverables.
• Maintain client database with opportunities and competitor profiles.
• Serve as escalation contact and attend client events during/after hours.

Skills

Client relationship

Account management

Project management

C-level communication

MS Office

Strategic thinking

Education

Bachelor's degree

Job description

RFA seeks a strategic, execution-oriented Client Relationship Manager with a focus on IT and Technical Account leadership. You’ll understand client business and IT needs to drive effective roadmaps, engaging stakeholders across teams to deliver value and ROI.

The role requires proactive client engagement, strong communication with executives, and solid project management skills to balance scope, schedule and cost while maintaining excellent service standards.