Strategic Internal Communications Leader

Content Creators; San Francisco (CA); Hybrid; USD 132,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health benefits

Family building benefits

Child care benefits

Pet benefits

401(k) plan

Paid time off

Parental leave

Commuter benefits

Lyft credits

Lyft Pink

Job summary

Lyft is seeking a seasoned Internal Communications leader to own the strategy for key areas of the business. The role reports to Leslie Zodikoff and is part of the Team Member Experience Team within People.

You will guide narratives that align with business objectives while upholding Lyft's purpose, vision, and values. Responsibilities include owning an annual communications roadmap, advising senior leaders, and leading multi-quarter programs.

Qualifications

• 8+ years of experience leading communications strategy and execution, with significant internal or executive communications experience.
• Proven track record as a trusted advisor to senior executives.
• Experience leading multi-quarter, cross-functional communications programs with measurable business impact.
• Ability to fluidly navigate between strategy and execution, from developing strategic plans to producing crisp, clear communications.
• Experience leading communications through crisis and significant organizational change.
• Experience communicating complex business, product, or technology topics in a way that resonates with a broad audience.
• Experience tailoring communications to distributed and global workforces, including full-time and hourly team members.
• A clear point of view on how AI can improve communications effectiveness, and experience putting it into practice.
• Experience mentoring others and raising the bar for a team's work.
• Thrives in highly fluid situations and fast-paced environments.
• Excellent written and verbal communication skills.
• Lyft user/believer

Responsibilities

• Develop and own an annual communications roadmap for designated areas of the business, connecting communications to business objectives and measuring impact against clear outcomes.
• Serve as a key advisor to senior leaders on communications strategy and execution, influencing what is communicated, when, and how.
• Become the go-to communications expert on the business areas you support, with a deep understanding of their roadmap, challenges, and priorities.
• Lead large, complex, multi-quarter communications programs that span multiple teams and functions, motivating partners to take ownership and staying aligned with business priorities.
• Craft high-level, clear messaging for executive leaders and company-wide distribution.
• Lead communications response for complex, multi-stakeholder situations, including crisis and change management.
• Anticipate communications challenges and proactively develop solutions to address them before they arise.
• Use data and industry insights to inform strategy, and continuously improve how we communicate.
• Set high standards for communications quality, and support the growth of others on the team through mentorship and feedback.
• Maintain the Lyft brand and voice across all communications, written and verbal.
• Keep Lyft fun!

Skills

Executive comms

Strategic thinking

Crisis comms

Change management

AI in comms

Mentoring

Global workforce

Written comms

Verbal comms

Trusted advisor

Brand voice

Tools

Brand storytelling

Job description

Lyft is seeking a seasoned Internal Communications leader to own the strategy for key areas of the business. The role reports to Leslie Zodikoff and is part of the Team Member Experience Team within People.

You will guide narratives that align with business objectives while upholding Lyft's purpose, vision, and values. Responsibilities include owning an annual communications roadmap, advising senior leaders, and leading multi-quarter programs.