Internal Communications Senior Manager Lyft San Francisco, CA, US Workplace On-site 54 minutes ago

Content Creators; San Francisco (CA); Hybrid; USD 132,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health benefits

Family building benefits

Child care benefits

Pet benefits

401(k) plan

Paid time off

Parental leave

Commuter benefits

Lyft credits

Lyft Pink

Job summary

Lyft is seeking a seasoned Internal Communications leader to own the strategy for key areas of the business. The role reports to Leslie Zodikoff and is part of the Team Member Experience Team within People.

You will guide narratives that align with business objectives while upholding Lyft's purpose, vision, and values. Responsibilities include owning an annual communications roadmap, advising senior leaders, and leading multi-quarter programs.

Qualifications

• 8+ years of experience leading communications strategy and execution, with significant internal or executive communications experience.
• Proven track record as a trusted advisor to senior executives.
• Experience leading multi-quarter, cross-functional communications programs with measurable business impact.
• Ability to fluidly navigate between strategy and execution, from developing strategic plans to producing crisp, clear communications.
• Experience leading communications through crisis and significant organizational change.
• Experience communicating complex business, product, or technology topics in a way that resonates with a broad audience.
• Experience tailoring communications to distributed and global workforces, including full-time and hourly team members.
• A clear point of view on how AI can improve communications effectiveness, and experience putting it into practice.
• Experience mentoring others and raising the bar for a team's work.
• Thrives in highly fluid situations and fast-paced environments.
• Excellent written and verbal communication skills.
• Lyft user/believer

Responsibilities

• Develop and own an annual communications roadmap for designated areas of the business, connecting communications to business objectives and measuring impact against clear outcomes.
• Serve as a key advisor to senior leaders on communications strategy and execution, influencing what is communicated, when, and how.
• Become the go-to communications expert on the business areas you support, with a deep understanding of their roadmap, challenges, and priorities.
• Lead large, complex, multi-quarter communications programs that span multiple teams and functions, motivating partners to take ownership and staying aligned with business priorities.
• Craft high-level, clear messaging for executive leaders and company-wide distribution.
• Lead communications response for complex, multi-stakeholder situations, including crisis and change management.
• Anticipate communications challenges and proactively develop solutions to address them before they arise.
• Use data and industry insights to inform strategy, and continuously improve how we communicate.
• Set high standards for communications quality, and support the growth of others on the team through mentorship and feedback.
• Maintain the Lyft brand and voice across all communications, written and verbal.
• Keep Lyft fun!

Skills

Executive comms

Strategic thinking

Crisis comms

Change management

AI in comms

Mentoring

Global workforce

Written comms

Verbal comms

Trusted advisor

Brand voice

Tools

Brand storytelling

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is seeking a seasoned Internal Communications leader to set and own communications strategy for key areas of the business. This person will be a trusted advisor to senior leaders and a go-to communications expert on business priorities. They'll bring those leaders' priorities company-wide through narratives that deliver on our business objectives and further our purpose, vision, and values.

Lyft is telling a transformation story about global growth, and we aim to deliver strategies that enable our teams to move at lightning speed. Great communications create focus and alignment, so teams spend less time resolving confusion and more time executing with clear roles, responsibilities, and decision-making. To be successful in this role, this individual will allocate their efforts as follows:

• 30% Strategy: Independently identify high-impact opportunities and set the communications roadmap that moves the business forward.
• 40% Rhythm of the Business: Lead execution of communications strategies and programs.
• 30% Unexpected: Lead rapid response, crisis communications, and change management.

We're looking for someone who earns the trust of senior leaders quickly, brings a point of view, and isn't afraid to push back. This individual should be a strategic thinker and a strong writer, comfortable moving between the big picture and the details, and energized by ambiguity. Most importantly, Lyft is about fostering an open, inclusive, and diverse community where all team members are recognized for what they bring, and we want you to be you.

This role will report directly to Leslie Zodikoff as a member of the Internal Communications team and part of our Team Member Experience Team, which rolls into our People organization.

Responsibilities:

• Develop and own an annual communications roadmap for designated areas of the business, connecting communications to business objectives and measuring impact against clear outcomes.
• Serve as a key advisor to senior leaders on communications strategy and execution, influencing what is communicated, when, and how.
• Become the go-to communications expert on the business areas you support, with a deep understanding of their roadmap, challenges, and priorities.
• Lead large, complex, multi-quarter communications programs that span multiple teams and functions, motivating partners to take ownership and staying aligned with business priorities.
• Craft high-level, clear messaging for executive leaders and company-wide distribution.
• Lead communications response for complex, multi-stakeholder situations, including crisis and change management.
• Anticipate communications challenges and proactively develop solutions to address them before they arise.
• Use data and industry insights to inform strategy, and continuously improve how we communicate.
• Set high standards for communications quality, and support the growth of others on the team through mentorship and feedback.
• Maintain the Lyft brand and voice across all communications, written and verbal.
• Keep Lyft fun!

Experience:

• 8+ years of experience leading communications strategy and execution, with significant internal or executive communications experience
• Proven track record as a trusted advisor to senior executives
• Experience leading multi-quarter, cross-functional communications programs with measurable business impact
• Ability to fluidly navigate between strategy and execution, from developing strategic plans to producing crisp, clear communications
• Experience leading communications through crisis and significant organizational change
• Experience communicating complex business, product, or technology topics in a way that resonates with a broad audience
• Experience tailoring communications to distributed and global workforces, including full-time and hourly team members
• A clear point of view on how AI can improve communications effectiveness, and experience putting it into practice
• Experience mentoring others and raising the bar for a team's work
• Thrives in highly fluid situations and fast-paced environments
• Excellent written and verbal communication skills
• Lyft user/believer

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $132,000 - $165,000 not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location.