Strategic Insurance Account Manager

AXIS (AXIS Capital); Kansas City (MO); Hybrid; USD 50,000 - 75,000; Full time

Job summary

AXIS Capital is seeking an Account Manager in Kansas City to deliver high-quality service to brokers and clients, support underwriting teams, and manage a growing book of business. This role emphasizes relationship building, policy administration, and data accuracy.

You will work closely with the Senior Account Manager and underwriting teams, focusing on retention, profitability, and growth, while maintaining exceptional customer service and process improvements within a hybrid in-office setting.

Qualifications

• High school diploma or equivalent required.
• 2+ years’ experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience is required.
• Solid understanding of Property and Casualty insurance coverage is necessary.
• Proficient in written and verbal communication, capable of independently interacting with internal and external business partners such as brokers on behalf of Operations and Underwriting.
• Experience with Microsoft Office Suite (Word, Excel, and Outlook), or similar software is necessary.
• Strong aptitude for learning new computer/software programs is required.
• Strong customer service skills and professional attitude are required.
• Completion of professional development coursework in the industry is preferred.

Responsibilities

• Policy Administration and Processing: Perform advanced administrative tasks related to new and renewal business, including policy binding, issuance, and endorsements.
• Review policy documents for accuracy and compliance with regulatory standards.
• Identify opportunities for process improvement and efficiency enhancement within service delivery and underwriting operations.
• Relationship Building, Client Engagement and Communication: Acts as a key point of contact for brokers and clients, addressing inquiries, providing updates, and ensuring exceptional customer service.
• Cultivate and nurture relationships with key broker contacts and decision-makers through regular communication and engagement.
• Provide guidance and mentorship to junior team members, fostering a collaborative and supportive work environment.
• Data Management and Documentation: Maintain accurate records of policy and underwriting data, ensuring timely input and retrieval as needed.
• Utilize diary systems to track and manage information flow and deadlines effectively.
• Review underwriting documents and policies for accuracy and compliance with company guidelines and regulatory requirements.
• Review underlying policies and endorse changes as needed.
• Adhere to compliance standards and maintain accurate account files and underwriting documentation.

Skills

Customer service

MS Office

Communication

Detail orientation

Time management

Education

High school diploma or equivalent

Undergraduate degree in business/finance or related field preferred

Professional development coursework in insurance (preferred)

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

AXIS Capital is seeking an Account Manager in Kansas City to deliver high-quality service to brokers and clients, support underwriting teams, and manage a growing book of business. This role emphasizes relationship building, policy administration, and data accuracy.

You will work closely with the Senior Account Manager and underwriting teams, focusing on retention, profitability, and growth, while maintaining exceptional customer service and process improvements within a hybrid in-office setting.